SHIVANGI SHARMA
2 Mandalay Parade, Fraser Rise
Summary
Personable Office Administrator with more than three years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls, and fulfilling staff members' requests. Professional and welcoming in creating an upbeat work environment.
Overview
4
4
years of professional experience
Work History
Office Administrator
Desire Immigration
08.2023 - Current
- Answer and direct phone calls
- Maintain relations with clients via mail
- File work for different visa applications
- Organize and schedule appointments and meetings
- Provide general support to visitors
- Get the lab and classroom ready for PTE classes
- Handle multiple immigration files
- Prepare and monitor invoices
- Handle sensitive information in a confidential manner
- Reply to email, telephone, or face-to-face inquiries
- Conduct data entry
Office Administrator
Bhullar Transport
05.2022 - 12.2022
- Conduct data entry
- Reply to email, telephone, face to face inquiries
- Ordered spare parts for the construction of trailers
- Coordinated with office staff and overseas staff
- Handled purchase orders as well as supply orders
- Worked with the engineer of the company to maintain the smooth working of trailer building
- Worked with different auction companies to sell old trucks and purchase new ones.
- Took care of the maintenance of trucks by booking their regular maintenance service.
- Worked with company truck drivers for the smooth pickup and delivery of goods
- Ordered office supplies
General Manager
Hotel Mandarin
02.2020 - 12.2021
- Personally and successfully handled all arrangements for high-profile guests
- Provided leadership to a 30-member team, setting clear goals and fostering a culture of excellence in customer service and employee satisfaction
- Achieved and maintained guest satisfaction through a commitment to service excellence, swift issue resolution, and continued improvement initiatives
- Led recruitment, training, and development efforts resulting in improved team performance
- Ensured hotel operations adhered to all legal and safety regulations, leading to zero major compliance issues and a safe environment for guests and staff
- Implemented proactive maintenance schedules, resulting in a considerable decrease in guests complaints about facilities and room conditions
- Fostered strong guest relationships, leading to an increase in repeat bookings and positive online review
Front Office Executive
Imperia Structures
06.2019 - 01.2020
- Greeting clients and visitors, answering phone calls, and directing inquiries to the appropriate person
- Managing appointments for property viewings, meetings, and consultations
- Assisting clients with inquiries, providing information about available properties, and addressing their concerns
- Handling paperwork related to property transactions, rental agreements, and leases
- Maintaining and updating client and property databases
- Managing emails and correspondence, often including drafting responses on behalf of real estate agents or managers
- Ordering and managing office supplies and ensuring the reception area is tidy and well-organized
- Coordinating with real estate agents, property managers, and other staff to ensure smooth office operations
- Following up with clients to gather feedback, schedule property viewings, and provide updates on their inquiries
- Handling billing inquiries and assisting with payment processing
Education
Master of Arts - Social Work
IGNOU
Chandigarh, India06.2017
Bachelor of Arts - Economics, Psychology, Sociology
Panjab University
Chandigarh, India06.2015
Skills
- Office Management
- Time Management
- Business Correspondence
- Inbound Phone Call Handling
- Conflict management
- Recruitment & selection
- Intercultural sensitivity
- Proficient in MS Office
- Communication skills
- Active listening & team work
- Administrative expert
- Relationship building
Timeline
Office Administrator
Desire Immigration
08.2023 - Current
Office Administrator
Bhullar Transport
05.2022 - 12.2022
General Manager
Hotel Mandarin
02.2020 - 12.2021
Front Office Executive
Imperia Structures
06.2019 - 01.2020
Master of Arts - Social Work
IGNOU
Bachelor of Arts - Economics, Psychology, Sociology
Panjab University
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