Shivangi Sharma
Amritsar,India
Summary
A organized and hard working individual looking for a responsible position to gain practical experience and to secure challenging position in a reputable organization to expand my learning, knowledge and skills Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Acko General Insurance
11.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
06.2022 - 07.2022
- I have earned the direct knowledge about the raw materials, actual running condition of the machines, working technologies, production follow-ups and the administration, and study about overall management of the organization
- I have got to analyse various functions performed by the various departments in the organization The four weeks of the training period were segmented & scheduled to a systematic routine
- It was an opportunity for me to gain corporate knowledge
- The Internship helped me to compare and contrast between theoretical and practical Knowledge
- This provides me the practical experience regarding reducing the waste production and management
Education
MATRIC P.S.E.B, Final grade87.38%
MSC. ENVIRONMENTAL SCIENCE Guru Nanak Dev University Amritsar
Amritsar, India05.2023
BSC. COMPUTER SCIENCE BBK DAV College for Women Amritsar
Amritsar, India05.2020
science
SENIOR SECONDARY Govt. Girls. Senior Seconday School The Mall Road Amritsar
Amritsar, India02.2017
Skills
- Microsoft Office
- Microsoft Word
- MS power point
- Microsoft Excel
- C
- C
- SQL
- Communication and interpersonal skills
- Adaptable
- Motivation
- Patience
- Responsible
- Work Ethics
- Problem Management and Solving
- Documentation
- Analyzing and Digging on Issues
- Gathering Information
Confirmation
I hereby confirm that information given here is complete and true to the best of my knowledge.
Personal Information
- Date of Birth: 05/07/1999
- Nationality: Indian
Timeline
Customer Service Representative
Acko General Insurance
11.2023 - Current
06.2022 - 07.2022
MSC. ENVIRONMENTAL SCIENCE Guru Nanak Dev University Amritsar
BSC. COMPUTER SCIENCE BBK DAV College for Women Amritsar
science
SENIOR SECONDARY Govt. Girls. Senior Seconday School The Mall Road Amritsar