Shivani Bansal
Baldivis
Summary
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Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Manager
7-eleven
07.2024 - Current
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic initiatives to improve project delivery timelines.
- Mentored junior staff, fostering a culture of continuous improvement and professional growth.
- Analyzed performance metrics to identify areas for process optimization and cost reduction.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved safety procedures to create safe working conditions for workers.
Assistant Store Manager
7-eleven
10.2022 - 07.2024
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service protocols and sales techniques.
- Implemented inventory management systems to optimize stock levels and reduce discrepancies.
- Analyzed sales data to identify trends, influencing merchandising strategies and promotions.
Console Operator
7-Eleven – Cockburn Central
09.2021 - 10.2022
- General cleaning
- Cash Handling and EFTPOS sales
- Safe-dropping and money venting
- Suggesting and upselling products
- Replenishing stock
- Detailed cleaning
- Food quality checks
- Greeting customers
- Handling customer complaints
- Resolve customer concerns in advance
- Following Tobacco legislation
- Cleaning and containing fuel spills
- Stock Rotation
- Checking price labels to conform with legislation
- Date check and date labelling items
Console Operator
Nightowl – Revanswood
03.2021 - 09.2021
- Cash Handling and EFTPOS sales
- Handling Customer Complaints
- Resolve customer concerns in advance
- Greeting Customers
- Stock Rotation
- Following Tobacco legislation
- Cleaning and containing fuel spills
- Date checking items
- Stock replenishing
- General cleaning
- Complete food quality checks
- Complete temperature checks
Education
Indian License -
01.2015
Bachelor’s - Economics
01.2010
Secondary School - undefined
01.2007
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Shift scheduling
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Manager
7-eleven
07.2024 - Current
Assistant Store Manager
7-eleven
10.2022 - 07.2024
Console Operator
7-Eleven – Cockburn Central
09.2021 - 10.2022
Console Operator
Nightowl – Revanswood
03.2021 - 09.2021