Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shivani Boddu

Yamanto

Summary

Aspiring professional focused on cultivating a career within globally competitive environments alongside dedicated individuals, contributing value to both organization and personal growth.

Overview

10
10
years of professional experience

Work History

Examity
01.2016
  • Worked as a proctor for Us project, where we need to monitor students who takes exams online for different universities through video calling and we need to assist in students for taking their exams and helping them in writing exams, solving all technical issues , connectivity issues

Customer service representative

Ampol services
01.2024 - Current
  • Customer services
  • Handling customer queries
  • Serving customers and answering their queries
  • Handling of cash and stock
  • Store maintenance and cleanliness of store
  • Solving customer issues and serving them by making everything easily accessible

Customer service representative

Coles express
06.2022 - 08.2023
  • Customer service
  • Stock handling
  • Cash handling
  • Dealing with customer complaints
  • Upfront sales
  • Answer telephones and solves the queries of customers if they need any help

Store Manager

Caltex Kelso
08.2019 - 01.2022
  • Direct or coordinate an organization's financial or budget activities to fund operations, maximize investments, or increase efficiency.
  • Analyse operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
  • Direct or coordinate activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
  • Delegate responsibilities to staff for exceptional results and keep the staff engaged in working together as a team.
  • Coordinate the development or implementation of budgetary control systems, record keeping systems, or other administrative control processes.
  • Assess employee performances.
  • Observe and interview workers to obtain information about the physical, mental, and educational requirements of jobs as well as information about aspects such as job satisfaction.
  • Analyse data, using statistical methods and applications, to evaluate the outcomes and effectiveness of workplace programs.
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • File and retrieve corporate documents, records, and reports.
  • Open, sort, and distribute incoming correspondence, including faxes and email

Customer Service Representative - Console Operator

BP Merrylands
02.2019 - 08.2019
  • Cash handling, customer service and placing orders with suppliers, operation till and eftpos
  • Manage any issues with customers who approach and escalate as necessary
  • Responsible for receiving and merchandising inventory
  • Fuel reconciliation and store maintenance
  • Verify daily stock logs for appropriate documentation

Process Worker

Select Fresh Warehouse
02.2019 - 08.2019
  • Processing the food orders for delivery
  • Cutting vegetables and fruits
  • Packing the processed food
  • Using machinery to process the food
  • Ensured the cleanliness and sanitation of the warehouse
  • Maintain high standards of excellence
  • Operated numerically controlled equipment used to automatically move frozen food products on assembly line

Aussie Greenmarks
01.2018 - 02.2019
  • Face to face sales, customer oriented, talking to different country people, target oriented, administration work
  • Aussie green marks worked for the NSW government scheme for energy savings which provided financial incentives to install energy efficient equipment and appliances in Nsw households and residentials
  • Demonstrated about this scheme to each customer and explained the benefits of installing led lights by replacing halogen lights
  • Solving and answering all the queries related to the products and helping in getting it done by appointing electrician
  • Target oriented, interacted with commercial properties owners and also explained them about different services and products which would help them in saving energy bills

Koch & Co
01.2018 - 02.2019
  • Extremely reliable and safety conscious with solid experience in warehouse operation stop to include loading and unloading trucks, shipping and receiving, order picking and packaging, staging and stocking.
  • Picker and packing, processing the orders, picking the orders and packing the orders
  • Operator warehouse equipment to move large pallets, boxes and containers of merchandise
  • Inspected items for damage and to ensure quantities, match paperwork
  • Prepared packaging materials and pallets of merchandise for new shipments
  • Checking income packages and storage areas for proper temperature controls
  • Maintaining proper cleanliness of warehouse

Sykes
01.2016 - 01.2017
  • Worked as customer service consultant for an insurance company where we need to call customers and explaining about the services they have taken and taking payments for the services rendered
  • Worked for collections and resolution team to get payments from the customers for the invoices and medical bills
  • Reaching KPI
  • Giving 100 % Quality assurance to customers

Education

Masters - undefined

Victorian institute of technology

Skills

  • Positive attitude
  • Great communication and listening skills
  • Ability to take decisions and multi-tasking
  • Ability to reach kpi in any situations
  • Conflict resolution
  • Ms office
  • Network security and risk management
  • Ability to learn quickly

Timeline

Customer service representative

Ampol services
01.2024 - Current

Customer service representative

Coles express
06.2022 - 08.2023

Store Manager

Caltex Kelso
08.2019 - 01.2022

Customer Service Representative - Console Operator

BP Merrylands
02.2019 - 08.2019

Process Worker

Select Fresh Warehouse
02.2019 - 08.2019

Aussie Greenmarks
01.2018 - 02.2019

Koch & Co
01.2018 - 02.2019

Examity
01.2016

Sykes
01.2016 - 01.2017

Masters - undefined

Victorian institute of technology

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Shivani Boddu