Results-oriented business professional with expertise in marketing, retail, and technology. Proven ability to optimize operations, drive sales, and build client relationships. Dual education in London and Melbourne with hands-on experience in live client projects and internships. Consistently on the Dean's list. Skilled in executing and optimizing digital marketing campaigns, collaborating with cross-functional teams, and conducting campaign analysis. Quick learner with strong data analysis and problem-solving skills, eager to contribute to a dynamic media and advertising team.
Hi, I’m
Shivani Burri
Melbourne,Australia
Summary
Overview
3
years of professional experience
6
Certification
Work History
Aspire MelbourneMelbourne, VIC
Casual Front Desk Associate
03.2023 - Current
Job overview
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Greeted guests upon arrival and provided excellent customer service.
- Sorted incoming mail and distributed it accordingly throughout the facility.
- Collaborated with other departments within the hotel to ensure smooth operations.
- Verified and collected client payments.
French Connection - Myer & David JonesMelbourne, VIC
Retail Sales Associate
10.2022 - 01.2023
Job overview
- Greeted customers upon entering the store and provided assistance.
- Offered suggestions for additional items that may be of interest to customers.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Tracked inventory levels throughout the day and restocked items as needed.
- Operated point-of-sale systems accurately to process payments from customers.
July Luggage - QV & CollingwoodMelbourne, Australia
Casual Retail Sales Associate
10.2022 - 01.2023
Job overview
- Assisted 100+ customers during peak season and provided excellent customer service by interacting with each customer and offering personalized service
- Recorded sales over AUD 20,000 in a short span and been praised for quick learning abilities
- Facilitated stock replenishments, inventory management and audits to assist the store manager
- Performed visual merchandising duties to enhance product visibility and amplify customer experience
- Used Shopify POS system to process customer transactions
- Provided training to new associates to maintain company standards and customer satisfaction.
Loop Reality - PerspectAIHyderabad, India
Inside Sales & Customer Service Associate
09.2021 - 05.2022
Job overview
- A SaaS Startup Specialized in Recruitment Automation, powered by Games & AI.
- Point of Contact for 15+ client parties throughout the sales process
- More than 20 demos were conducted with leading companies in 2 months.
- Communicated with high-tier professionals via phone and email to pitch the company's offerings and follow up.
- Managed and nurtured client relationships, contributing to a 20% increase in sales revenue.
- Conducted market research and analysis to identify potential business opportunities.
- Collaborated with the marketing team to develop and implement sales strategies.
- Maintained client records by updating account information as needed.
- Analyzed customer feedback surveys regarding product offerings or services provided by the firm.
Education
RMIT UniversityMelbourne, Australia
Master of International Business from Marketing
06.2024
University Overview
Relevant Professional Development Courses
- Marketing for Managers - DI
- Leadership and Management - DI
- Digital Entrepreneurship - DI
- International Strategy and Innovation - DI
Live Client Projects
Fast Tracker - Situation Analysis and Strategic Marketing Plan
Mandarin Oriental Hotel Group - Researched global opportunities for the industry partner to enter specific market
Xero - Developed a Sustainability Strategy Map and SBSC (Sustainability Balanced Scorecard)
Shein - Simulated Workplace Project
Training Programs : Capsim Simulation International Strategy and Innovation
- Member of the RMIT Business Student Association
- Ranked in Top 10% of class
- 3.1 GPA
Hult International Business SchoolLondon, United Kingdom
Bachelor of Business Administration from Marketing
12.2020
University Overview
Live Client Projects
Strategy Consultant - Virgin Group’s LifeTracks
Growth Consultant - Jack Wills, UK
Product Development Consultant - Course Project Unilever
- Semester Abroad at the Hult Dubai Campus - Academic Rotational Program
- Dean's List
- 3.2 GPA
Skills
- Collaboration and Teamwork
- Strong Written and Verbal Communication
- Media and Advertising Knowledge
- Business Acumen
- Tech Savvy
- Adaptability
- Customer Service
- Organizational Skills
- Data Entry and Reporting
- Analytical Skills
- Client Relationship Management
- Digital Marketing
- Brand building
- Direct Mail Campaigns
Languages
Languages
- English
- Telugu
- Hindi
Projects
Projects
SpinBite - Capstone Project, 01/2020, 05/2020
Developed an innovative startup as a part of university capstone challenge, Derived an autonomous strategy to minimize food wastage in restaurants and shorten waiting time by 80%
Ashridge Workshop, Live TV Presenter for Fit53 product, 10/2018, 11/2018
Asia INC. 500 Women Entrepreneur Business Pitch, 07/2019, 08/2019
Languages
English
Full Professional
Hindi
Limited
Telugu
Native/ Bilingual
Certification
- Digital Marketing Strategy - Simpli Learn (Present)
- Accenture Strategy Consulting Simulation (01/2024 - Present)
- Google Analytics Training (05/2021 - 06/2021)
- Bright Network Business, Operations & Marketing Internship (12/2020 - 01/2021)
- Digital Marketing - HubSpot (05/2021 - 06/2021)
- Inbound CRM - HubSpot (04/2020)
- Inclusive Leadership - EDX (01/2017)
Timeline
Casual Front Desk Associate
Aspire Melbourne
03.2023 - Current
Retail Sales Associate
French Connection - Myer & David Jones
10.2022 - 01.2023
Casual Retail Sales Associate
July Luggage - QV & Collingwood
10.2022 - 01.2023
Inside Sales & Customer Service Associate
Loop Reality - PerspectAI
09.2021 - 05.2022
RMIT University
Master of International Business from Marketing
Hult International Business School
Bachelor of Business Administration from Marketing
References
References
References available upon request.Similar Profiles
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