Summary
Overview
Work History
Education
Skills
References
Timeline
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Shivani Gautam

Sydney,Australia

Summary

Dynamic and results-driven professional with a proven track record at PricewaterhouseCoopers, specialising in project management, compliance, and technology implementation within tax operations. Known for a strong work ethic, integrity, and keen attention to detail, with a collaborative approach that drives efficiency and builds positive client relationships.

Overview

7
7
years of professional experience

Work History

Associate

PricewaterhouseCoopers (PwC)
Sydney, Australia
02.2024 - 04.2025
  • Successfully led and assisted end-to-end technology projects, ensuring the timely delivery and flawless configuration and implementation of tax technology platforms.
  • Exhibited strong project management abilities by effectively organizing weekly project stand-up meetings, ensuring smooth communication, and progress tracking.
  • Applied tax technical skills to identify necessary tax adjustments for effective integration into SaaS.
  • Designed detailed tax workpapers within digital tools to ensure precise tax calculations.
  • Conducted technology tools testing to identify inefficiencies and bugs, escalating issues to data analysts while providing recommendations for optimal system functionality and performance.
  • Reviewed financials and assisted in preparing income tax returns for organizations, ensuring the application of accurate income tax assessment acts, and tax rulings.
  • Actively participated in discussions, offering valuable insights, and contributing to collaborative initiatives, enhancing the project outcomes.
  • Collaborated with cross-functional teams to facilitate accurate and efficient project execution.
  • Finalized invoices for a multinational conglomerate, ensuring accuracy and completeness for over twenty distinct entities.
  • Effectively maintained documentation in various document management platforms, ensuring process efficiency, accessibility, and accuracy.
  • Published articles on the firm's tax technology tools on a client portal, including guides on how to use its features effectively.
  • Handled inquiries and responded to written correspondence from various stakeholders, ensuring all communications were addressed on time.
  • Conducted internal and external training sessions, enhancing team skills and knowledge.

Customer Support Agent & Residential Assistant

Campus Living Villages
Sydney, NSW
02.2023 - 02.2024
  • Addressed customer complaints by offering timely solutions and alternatives, and followed up to ensure resolution, leading to 100% positive customer reviews.
  • Processed the rental payments via EFTPOS and documented receipts in the StarRez software while maintaining 99% accuracy.
  • Organized and managed correspondence effectively for all team members, and proactively communicated any urgent matters requiring escalation.
  • Responded to emails and answered phone calls by following email and telephone etiquette.
  • Conducted welfare checks on concerned individuals.

Educator

Camp Australia
Sydney, NSW
05.2022 - 01.2023
  • Assisted with customer-facing services such as responding to parents' inquiries and discussing children's behavior and needs.
  • Assessed the outcomes of the planned activities and suggested guidelines to improve processes further.
  • Involved in active supervision and mentoring.

Volunteer

Child Development Society
Kathmandu, Nepal
06.2018 - 07.2018
  • Planned and managed activities for the daycare.
  • Mentored children and helped them boost their self-confidence.
  • Prepared and developed various teaching aids.

Education

Master of Banking and Finance - FinTech

Macquarie University
12-2023

Bachelor of Business Administration - Finance and Banking

Siam University
08-2021

Skills

  • Exceptional time management, interpersonal, and organizational skills
  • Ability to effectively connect and engage with stakeholders from diverse backgrounds and experiences
  • Strong attention to detail, critical thinking, and analytical skills
  • Proven ability to work effectively both independently and in high-pressure team environments
  • Proficient in Microsoft Office Suite, Power BI, WordPress, Canva, M-Files, and Salesforce

References

Himesh Ranchod, Director, PricewaterhouseCoopers (PwC)

himesh.ranchod@au.pwc.com

Coco Wang, Manager, PricewaterhouseCoopers (PwC)

coco.wang@au.pwc.com

Timeline

Associate

PricewaterhouseCoopers (PwC)
02.2024 - 04.2025

Customer Support Agent & Residential Assistant

Campus Living Villages
02.2023 - 02.2024

Educator

Camp Australia
05.2022 - 01.2023

Volunteer

Child Development Society
06.2018 - 07.2018

Master of Banking and Finance - FinTech

Macquarie University

Bachelor of Business Administration - Finance and Banking

Siam University

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Shivani Gautam