Shivani Nayak
Ginninderra,ACT
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
Work History
Office Manager
Dejavu FZ LLC
11.2019 - 11.2023
- Streamlined office operations by implementing efficient filing systems and organisational strategies.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Organized travel arrangements for 10 executives by researching cost-effective options while accommodating individual preferences.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Created, maintained and updated filing systems for paper and electronic documents.
- Controlled finances to lower costs and keep business operating within budget.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Managed office operations while scheduling appointments for department managers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Administrator
Dejavu FZ LLC
03.2011 - 10.2019
- Improved employee productivity with effective time management strategies for daily tasks.
- Screened and transferred approximately 30 incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Evaluated customer needs and feedback to drive product and service improvements.
- Coordinated with human resources department to handle payroll and personnel databases.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
- Championed corporate social responsibility initiatives within the organization through fundraising campaigns.
- Organised Morning Tea Sessions for Staff.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Developed rapport with repeat guests, providing personalized service that fostered loyalty to the establishment.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Supported management by processing invoices , Purchase Orders, Quotation and documents with consistent on-time delivery.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Paid attention to detail while completing assignments.
Education
MBA - Human Resources Management
Sikkim Manipal University
India08.2014
BBA - Business Administration
Mangalore University
India03.2006
Skills
- Strategic Planning
- Computer Skills
- Process Improvement
- Team Development
- Budget Administration
- Expense Reporting
- Billing
- Customer Relations
- Office Administration
- Contract Negotiations
Accomplishments
- Advanced from Administrator to Office Manager for demonstrating strong leadership skills, Organisational abilities and a proactive approach to problem-solving within my role.
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of the Regional Offices.
Cooking, Playing Badminton, Meditating
Cooking can be incredibly rewarding as it allows for continuous learning, creativity and the joy of sharing delicious meals with others
Badminton helps me to improve both my physical as well as my mental well-being.
I incorporated Meditating into my life as a hobby for my inner peace and personal growth.
Timeline
Office Manager
Dejavu FZ LLC
11.2019 - 11.2023
Administrator
Dejavu FZ LLC
03.2011 - 10.2019
MBA - Human Resources Management
Sikkim Manipal University
BBA - Business Administration
Mangalore University
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