Shivani` Patel
GATTON,QLD
Summary
Dynamic and customer-focused professional with experience at Shell Gas Station, excelling in enhancing customer satisfaction and reducing wait times. Proven problem-solver with strong communication skills and expertise in cash handling. Committed to maintaining cleanliness and organization, ensuring a positive experience for all customers.
Experienced with station operations, ensuring smooth workflows and efficient task management. Utilizes skills in equipment handling and safety adherence to maintain operational efficiency. Knowledge of teamwork and problem-solving to adapt to and meet dynamic workplace needs.
Overview
3
3
years of professional experience
Work History
Fuel Station Worker
Shell Gas Station
06.2023 - Current
- Enhanced customer satisfaction by providing prompt, courteous service and addressing concerns promptly.
- Assisted passengers with special needs, ensuring accessibility and a positive experience for all customers.
- Implemented new initiatives aimed at reducing wait times for passengers during busy periods or when services were disrupted due to unexpected events or incidents occurring on the line.
- Participated in regular training sessions and workshops to stay updated on industry best practices, safety regulations, and customer service techniques.
Sandwich Artist
Subway
03.2022 - 10.2024
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
Diploma of Agribussiness - Horticulture
Brisbane College of Horticulture
Brisbane 01-2020
Skills
- Customer service
- Problem-solving
- Friendly and outgoing
- Customer service and assistance
- Cleaning and sanitation
- Operating cash register
- Effective communication
- Stocking shelves
- Cash handling
- Cash register balancing
- Fuel pumping
- Basic housekeeping
- Inventory counts
- Window washing
- Opening and closing procedures
- Payment processing
- Store maintenance
Languages
English
Professional Working
Hindi
Native or Bilingual
Timeline
Fuel Station Worker
Shell Gas Station
06.2023 - Current
Sandwich Artist
Subway
03.2022 - 10.2024
Diploma of Agribussiness - Horticulture
Brisbane College of Horticulture
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