Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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SHIVANI PAUL

Melbourne,Australia

Summary

An ITIL and Oracle Cloud certified IT professional with 8.5 years of experience in helping organizations in their digital transformation journey. I am proficient in architecting migration projects on-prem technology to cloud, formulating cloud adoption strategies and developing operational playbooks for seamless transitions. With a wealth of global work experience I am adept at understanding clients' unique needs, collaborating cross-functionally, and leveraging technical expertise to ensure the successful implementation and ongoing support of IT solutions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Cloud Adoption Manager

Oracle
09.2022 - 10.2023
  • Handled a portfolio of 7 Enterprise customers across leading FMCG, Infrastructure and Pharmaceutical clients contributing to the revenue of AUD 11 million per year
  • Played a pivotal role in reducing customer costs by 20% and increasing operational efficiency by 35%
  • Identified growth opportunities within existing accounts, driving upsell and cross-sell initiatives which increased the revenue by 10%
  • Accountable for overseeing the seamless customer onboarding implementation, training, adoption, retention, and customer satisfaction acting as a subject-matter expert
  • Cultivate ongoing communication and engagement with C-level executives through meetings, progress reports and presentations
  • Collaborated closely with cross functional teams to ensure seamless solution implementation, promptly addressing any blockers (SR handling and escalations) and to ensure alignment with industry best practices
  • Conducted engaging training sessions, equipping customers with in-depth knowledge of the cloud
  • Created operational playbooks to help customers achieve organizational cloud readiness.

Data Analytics Manager

Pairview Consultancy
08.2021 - 09.2022
  • Developed strategic initiatives informed by data insights, contributing to the overall growth of the revenue by 15%
  • Managed a team of 5 analysts, providing guidance, mentoring, and performance evaluations
  • Collaborating with cross-functional teams to understand business needs and develop analytics solutions
  • Successfully managed multiple data analytics projects concurrently, from requirements gathering to delivery, ensuring on-time and within-budget project completion while meeting stakeholders' expectations
  • Identified opportunities for process improvements in handling service requests and escalations.

Data Analytics Consultant

Pairview Consultancy
01.2020 - 08.2021
  • Extracting, cleaning, and transforming data from various sources using Excel Power query and SQL
  • Developed predictive models and algorithms to forecast trends and outcomes, using regression analysis
  • Created dashboards, reports, and presentations using Microsoft Power BI
  • Improved sales forecasting accuracy by 25% and 46% increase in lead conversion.

Account Manager

Skimlinks
06.2019 - 01.2020
  • Primary point of contact for 15 ecommerce customers overseeing their entire sales data and providing insights and strategies on increasing their sales
  • Successfully acquired 4 new retail clients in the UK and APAC regions
  • Created monthly sales reports utilizing pivot tables and presented it to the customer and internal stakeholders
  • Contributed to a notable 12% increase in overall revenue through strategic insights and effective client management
  • Recognized and awarded with the 'Best Employee of the Month'.

Associate Consultant

TIBCO
07.2014 - 08.2018
  • Developed the logistics application for a German based client using Tibco BW and EMS technology
  • Primary point of contact for escalated SRs
  • Determine appropriate escalation paths and engage relevant stakeholders
  • Created High level and Low level project documents
  • Conduct post-escalation reviews to gather feedback, identify lessons learned
  • Recognized for outstanding proactive work performance, securing a well-deserved 10% bonus.

Education

Masters of Business Administration -

Loughborough University
12.2020

Bachelor's degree Computer Engineering -

Pune University
06.2014

Skills

  • Customer Success
  • Communication
  • Data Analysis
  • Change Management
  • Empathy
  • Time management
  • Account Planning
  • Governance and Security
  • Problem Solving
  • Cloud Migration
  • Strategic client relationship
  • Stakeholder management
  • Solution Architecture
  • Subject Matter Expert
  • Project Management
  • Contract Management

Websites

Certification

  • ITIL 4 Foundations Certificate - (Problem and Change Management), Issued - Oct 2023
  • Oracle Cloud Infrastructure Architect Associate, Issued Apr 2023
  • Oracle Cloud Data Management Foundations Certified Associate, Issued Jan 2023
  • Oracle Cloud Infrastructure Certified Cloud Operations Professional, Issued Apr 2023
  • Oracle Cloud Infrastructure Foundations Associate, Issued Aug 2022

Timeline

Cloud Adoption Manager

Oracle
09.2022 - 10.2023

Data Analytics Manager

Pairview Consultancy
08.2021 - 09.2022

Data Analytics Consultant

Pairview Consultancy
01.2020 - 08.2021

Account Manager

Skimlinks
06.2019 - 01.2020

Associate Consultant

TIBCO
07.2014 - 08.2018

Masters of Business Administration -

Loughborough University

Bachelor's degree Computer Engineering -

Pune University

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