Shivani Pawar
North Parramatta,Australia
Summary
Experienced administrative and accounting professional with over three years in managing CRM databases, email correspondence, and accounting software. Proven track record in ensuring contract and financial compliance across diverse industries, including financial services and telecommunications. Demonstrated ability to optimize operations and support business development through effective handling of applications, service activations, and billing resolutions. Proficient in XERO and MYOB, with an MBA in Finance, committed to delivering accurate financial results and enhancing administrative processes.
Overview
12
12
years of professional experience
Work History
Account Administrative Assistant
Inclusive and Diverse Communities Incorporated
Parramatta, Australia
06.2024 - Current
- Accounts Payable and receivable Management: Processed and managed invoicing through Hubdoc, reconcile supplier statements, and support external bookkeeper in maintaining accurate financial records using MYOB and transition to XERO
- Administrative Support: Assisted with minute-taking during meetings, coordinated documentation sharing, and supported the team with various administrative tasks including orientation for Student Volunteers
- Stakeholder Engagement: Attended and contributed to meetings with stakeholders, providing updates and insights as needed
- Event Coordination: Organized catering and workshops for various events, ensuring smooth execution and participant satisfaction
- Project Support: Coordinated with project managers to update and manage data in Airtable, and organized webinars via Zoom and Microsoft Teams through Eventbrite
- Software Proficiency: Utilized Microsoft Office Suite (Word, Excel, PowerPoint) and MYOB for daily tasks, Using DEX login for compliance and TMN links
- Demonstrated basic understanding of accounting functions and a willingness to quickly learn new tools and systems
- Organizational Skills: Applied strong organizational skills to manage multiple tasks and deadlines effectively, ensuring all administrative and support functions were performed efficiently
- Social Media Management: Managing company profiles on Facebook, Instagram and LinkedIn
- Maintained organized filing systems for both electronic and physical documents, optimizing information retrieval efficiency.
- Served as a resourceful point of contact for both internal and external stakeholders, addressing inquiries related to accounts payable or receivable processes with professionalism and courtesy.
- Supported month-end closing procedures, ensuring accurate and timely financial reporting.
- Enhanced overall financial accuracy with meticulous reconciliation of accounts on a monthly basis.
- Optimized office supply inventory management, regularly reviewing stock levels and placing orders as needed to avoid shortages or excessive spending.
- Assisted coworkers and staff members with special tasks on daily basis.
Sales Support and Admin Officer
Fastserv Solutions Pty Ltd
Parramatta, Australia
11.2022 - 03.2023
- Process business applications for Mobile/MBB/NBN fleet
- Ensure activation of all services (new, ports and upgrades) on VHA Network, and update them on internal and external systems
- Proactively liaise with Vodafone's support teams, while escalating to relevant parties to ensure closure
- Contract compliance management - Ensure IDs, contracts and other documents are compliant with Vodafone requirements (Checklist will be provided)
- Account Management - Handling of billing issues / network related troubleshooting / retention enquiries / cross selling
- Track hardware delivery and provide Sales Support to BDMs
- Send out offers, inclusions, Gold/Platinum nos
- Vodafone information regularly
- Escalate and communicate with Channel Manager regarding Urgent matters
- Employee on boarding - Issue and collection of statutory documents, contracts; Liaise with management in order to set up system access
- Manage Sales Head's calendar, proposals and contracts
- Manage post sales initial queries for Sales Head's clients
- Monitor usage and ascertain policy compliance
- Ability to stretch for EOM closure; compensation off will be provided accordingly
- Update Monthly Commission reconciliation report, prior to sending to Accounts Team
- Office management, Issue trial sim cards, maintain sufficient stock of blank sim cards
Administrative and sales support Officer
Verkon Australia
Sydney, Australia
02.2022 - 11.2022
- Handling incoming calls and other communications (Sales and Technical)
- For all Network and phone system sales submitted by BDMS, coordinating with relevant parties including finance, leasing company, installers, etc
- To get the customer connected and finance settled
- Upselling and cross selling network, phone systems and mobiles to existing customers
- Pre-sales customer engagement for Director and coordinating orders with Processing
- Creating and updating Proposal templates for sales teams to use
- Creating, maintaining and entering information into database on CRM
- Drafting sales proposals for Director based on customer requirements
- Post-sales customer account management with account queries, billing issues or service requests
- Helping BDMs in closing Phone system, Network services and other deals, where intervention is requested by former
- Managing Large sized business accounts with account queries, billing issues or service requests
- Business cards ordering
- Pre-sales customer engagement for Director and coordinating orders with Processing
- Any other duties as assigned by your manager from time to time
Confirmations Analyst
E-Clerx Services Limited
, India
03.2014 - 05.2014
- Gained knowledge on End to end processing and management of confirmations
- Drafting, indexing, incoming, review, affirmations, discrepancy resolution and exception management
- Lead discussions with internal teams to resolve the discrepancy and take remediation actions
- Managed the Customer Support mailbox and queue management roster
- Recommended and developed documentation and knowledge sharing sessions for best practices with the team for various remediation actions
- Strategically optimize processes to minimize program dependency
- Monitor key control metrics
Administrative Executive
A V Immigration and Careers Consultancy Pvt Ltd (Apex Visas)
, India
06.2013 - 12.2013
- Proactively monitoring changes to various Immigration regulations
- To provide regular follow up on enquiries received
- Collect and verify documentation received from clients
- Monitor the clients' application status and address the change if any
- Follow up with the clients and regular reminders with about any pending documents required from the client
- Filing the application on behalf of the client with the information provided
- Carries out administrative duties such as filing, typing, copying, scanning etc
- Provides information by answering questions and requests via Phone calls and emails
Education
Master of Business Administration - Finance, General
Savitribai Phule Pune University
Maharashtra01.2013
Bachelor of Business Administration - Business Administration and Management, General
Maharashtra Education Society's Garware College of Commerce
Pune, Maharashtra01.2011
Skills
- Accounting Software Proficiency (MYOB and XERO)
- Airtable
- Mailchimp
- Hubdoc
- Microsoft Teams
- Outlook
- Forms
- Excel
- Word
- PowerPoint
- Salesforce
- Siebel
- CRM database
- DEX
- Project management
- Presentation design
- Social media management
- Customer service
- Document management
- Office administration
Accomplishments
- Advanced certification in XERO
- Advanced certification in MYOB
- Working with Children Check (WWCC)
- Project management essentials at AIM
- ICSA's cultural mindfulness
Languages
- Hindi
- Marathi
- English
Recent Webinars And Training Attended
- Understanding Culture and Working with CALD Communities by ICSA
- DEX Training
- Disability Inclusion and Awareness
- Introduction to Trauma Informed Care TAFE
- Unlocking the Potential: Navigating the AI Journey
Languages
English
Professional
Hindi
Native/ Bilingual
Marathi
Native/ Bilingual
Spanish
Elementary
Timeline
Account Administrative Assistant
Inclusive and Diverse Communities Incorporated
06.2024 - Current
Sales Support and Admin Officer
Fastserv Solutions Pty Ltd
11.2022 - 03.2023
Administrative and sales support Officer
Verkon Australia
02.2022 - 11.2022
Confirmations Analyst
E-Clerx Services Limited
03.2014 - 05.2014
Administrative Executive
A V Immigration and Careers Consultancy Pvt Ltd (Apex Visas)
06.2013 - 12.2013
Master of Business Administration - Finance, General
Savitribai Phule Pune University
Bachelor of Business Administration - Business Administration and Management, General
Maharashtra Education Society's Garware College of Commerce
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