Shivani Sanjay Kansagra

Open for learning and career opportunities in a competitive environment and contribute positively to organisational growth, thereby accomplishing mutual development.

With over five years in the customer service industry, including valuable experience in the finance and insurance sectors, I have a strong background in handling a diverse clientele with varying backgrounds and perspectives. I am an analytical thinker skilled in identifying and resolving challenges, and I excel at managing multiple tasks efficiently, meeting deadlines by prioritising effectively without sacrificing quality. In my role as a Recoveries and Settlements consultant, I have developed advanced negotiation skills, playing a critical part in securing favourable claim recoveries and settlements. I am proficient in reviewing claims and managing estimates to reduce the net incurred costs - a crucial aspect of controlling overall expenditures while maintaining customer satisfaction and compliance with company standards. This experience has sharpened my ability to analyse claim details strategically, using negotiation to optimize outcomes for both clients and the organization. My work in high-volume contact centres has further strengthened my phone and interpersonal skills, enabling me to deescalate complaints tactfully and empathetically. I am a collaborative team player, dedicated to upholding team goals and supporting collective success, yet I am equally capable of working independently with minimal supervision, consistently achieving results aligned with organisational objectives.

• Tier 2 General Advice in General Insurance
• General Advice on Financial products and services
• Active RSA certificate
• PTE academic overall score 76