Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shivani Sharma

KINGS PARK,VIC

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.

Overview

3
3
years of professional experience

Work History

Branch Manager

IIFL Finance
12.2019 - 08.2022
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques.
  • Complied with regulatory guidelines and requirements.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Consulted customers to boost product sales and services.
  • Resolved various issues impacting sales management and business operations.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Examined customer loan applications for loan approvals and denials.
  • Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.

Deputy Manager

AXIS BANK Ltd.-INDIA
Gurugram, Haryana
2019 - 2019
  • Maintained, documented and presented progress reports to leaders.
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
  • Greeted and assisted customers with questions, concerns and purchasing needs.
  • Assumed senior management workloads in absence of general manager to maintain operations continuity.

Education

MBA - Finance And Human Resource

Sikkim Manipal University
Amritsar Punjab
07.2014

Skills

  • Service-Orientation
  • Customer Service
  • Staff Supervision
  • Multitasking Abilities
  • Customer Relationship Management
  • Loans
  • Collections

Timeline

Branch Manager

IIFL Finance
12.2019 - 08.2022

Deputy Manager

AXIS BANK Ltd.-INDIA
2019 - 2019

MBA - Finance And Human Resource

Sikkim Manipal University

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Shivani Sharma