Shivani Shukla
Hope Island,QLD
Summary
Motivated Production Support Specialist/Developer proficient in application maintenance and development with 5+ years of work experience in the IT industry. Detail-oriented, organized and meticulous with an ability to work at a fast pace to meet tight deadlines. Have a customer-focused, responsible, and methodological approach to work and hold a strong drive to see projects through to completion. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate Application Developer
Fujitsu Australia and New Zealand
07.2023 - Current
- Administer and Support and manage Payroll System - Chris21, GIS services and sites within ArcGIS, ensuring operational effectiveness of the system.
- Collaborate in the management of various client software including Adobe, Figtree, Autodesk, ensuring the proper maintenance and system optimization.
- Overlook database maintenance and perform software upgrades, patches, and troubleshooting to ensure the security, functionality, and reliability of systems and applications.
- Research and identified solutions to technical problems.
- Used ticketing systems to manage and process support actions and requests.
- Demonstrated expertise in IT Service Management (ITSM) and hold an ITIL v4 Foundation certification.
Application Development Analyst
ACCENTURE
06.2021 - 11.2022
- Maintained above 85% success rate in meeting Service Level Agreements across applications. Performed Root Cause Analysis of issues and implemented resolutions to ensure processes meet their Service Level Agreement (SLA).
- Managed tickets on Service-Now, escalated, reported, and tracked incidents and worked on resolutions.
- Collaborated with different teams and clients to design and implement process enhancements in supported applications to improve process performance.
- Developed automated workflows and Extract-Transform-Load processes in different working environments using ETL Tool - Ab Initio and Job Scheduler Tool - AutoSys Workload Automation.
- Performed code fixes and enhancements for in-house Automated Batch Monitoring System. Used Python, Teradata, Ab initio ETL Tool, AutoSys job scheduler and QlikView to develop analytical dashboards for clients achieving 77% of manual effort reduction.
- Contributed ideas and suggestions in Agile Retrospectives and Scrum meetings and delivered updates on support and development tasks.
- Led successful Client communications and translated technical concepts and information into terms parties could easily comprehend.
- Worked as a crucial resource and provided guidance, assistance, and leadership to a 12-member team.
Application Development Associate
ACCENTURE
07.2019 - 05.2021
- Supported 30+ production applications and looked after their maintenance and daily execution. Highlighted chronic issues, suggested improvements, and optimizations to application teams to enhance process performance.
- Developed new features for in-house Automated Batch Monitoring System and worked on process enhancements saving hours of daily manual effort spent on monitoring and configurations.
- Participated in daily stand-up calls with clients and team members to discuss current processes, improvement areas, process enhancements and new developments. Followed agile methodology while developing new features and processes.
- Managed to complete overlapping assignments by prioritizing based on urgency and remaining flexible as demands evolved.
- Documented technical workflows and knowledge to educate the team. Trained and guided 4 new members of the team.
- Performed monthly/yearly process changes and maintenance activities for 2 major applications
Intern
AASAAN PVT LTD
09.2018 - 08.2019
- Worked on developing a prototype for an Android Application to provide site workers with a medium to find vacancies across different projects, and track their day-to-day activities and wages easily through the application.
- Implemented features like automated attendance tracking, daily wage and leave tracker, and contractor search based on geographical location.
- Worked on various tools and languages like Android SDK, Postman, Firebase, Java, MySQL, PHP, JSON, SQL, Git, and GitHub.
- Defined, created and maintained technical and user documentation, test cases and release notes.
- Received certificates from 2 renowned institutions for the idea and prototype of this application.
Intern
SYNTEL LTD
06.2018 - 07.2018
- Worked under the vertical of Business Intelligence Analytics and gained considerable knowledge in Tableau, R and SQL.
- Created views on Tableau Dashboard to showcase various trends of the company’s Attrition, Revenue, Purchases etc.
Education
B.Tech - Computer Engineering
K.J. SOMAIYA COLLEGE OF ENGINEERING
India06.2019
Diploma - Computer Engineering
K.J. SOMAIYA POLYTECHNIC
India06.2016
Skills
- Python, ArcGIS Enterprise, ArcGIS Desktop, ArcGIS Pro, ArcGIS Monitor, FME, Ab initio ETL, JSON, R
- Teradata, SQL, Oracle Qlikview, Qlik Sense, Tableau
- Version Management, Git, GitHub
- Service-Now, Rally, AutoSys Job Scheduler, Migration
- HTML, CSS, Javascript
- ITIL, ITSM, AZ-900, AZ 102, Chris21, Adobe
Soft Skills:
- Motivated and target-driven.
- Detail-oriented.
- Team Player.
- Curious and Quick Learner.
- Responsible towards work.
- Good Communication and Presentation Skills.
- Agile Development.
Certification
- ITIL V4 Foundation
- Big Data and Hadoop Essentials
- Cloud Computing Basics
- AZ – 900 Azure Fundamentals
- 2022 Complete Python Bootcamp from Zero to Hero in Python
- Tableau Data Analyst/Specialist Desktop Certification
- Git & GitHub – The Practical Guide
- Data Science and Machine Learning Bootcamp with R
Timeline
Associate Application Developer
Fujitsu Australia and New Zealand
07.2023 - Current
Application Development Analyst
ACCENTURE
06.2021 - 11.2022
Application Development Associate
ACCENTURE
07.2019 - 05.2021
Intern
AASAAN PVT LTD
09.2018 - 08.2019
Intern
SYNTEL LTD
06.2018 - 07.2018
- ITIL V4 Foundation
- Big Data and Hadoop Essentials
- Cloud Computing Basics
- AZ – 900 Azure Fundamentals
- 2022 Complete Python Bootcamp from Zero to Hero in Python
- Tableau Data Analyst/Specialist Desktop Certification
- Git & GitHub – The Practical Guide
- Data Science and Machine Learning Bootcamp with R
B.Tech - Computer Engineering
K.J. SOMAIYA COLLEGE OF ENGINEERING
Diploma - Computer Engineering
K.J. SOMAIYA POLYTECHNIC
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