SHIVANI SURANA

• I have independently managed mid-tier and minor enhancement projects, and I am proficient in developing cost estimation models and preparing key documents, like the Project Management Plan (PMP) and Project Initiation Document (PID).
• Skilled in using ServiceNow, I efficiently manage change requests and negotiate contracts to meet specifications and timelines. I ensure clear communication between technical teams and stakeholders throughout the project lifecycle.
• My role includes day-to-day support, financial analysis, and administrative assistance, aligning projects with broader program finance. I also support senior project managers with reporting, governance, and vendor invoicing, continuously improving project administration effectiveness.

Achievements included:

• I have effectively managed senior stakeholders and technical team members to ensure the seamless execution of projects.
• I served as the Master Scheduler for the Technology Modernization Program, where I managed numerous senior stakeholders to conduct MoSCoW analysis, facilitate RFP workshops, and oversee the coordination and tracking of a large volume of meetings.
• In the infrastructure domain, I have successfully managed and coordinated multiple deployment and networking projects, including data center consolidation, SOCI RSA upgrades, CCTV upgrades, DEVOT Active Directory upgrades, and the implementation of an online private on-premises cloud solution.

• Responsibilities included collating and reporting artifacts and information for Senior Project Managers, Delivery Leads, Domain Leads, and other technical stakeholders.
• I prepare and distribute the Apollo Project and Timesheet Tracking Reports, as well as meeting materials, ensuring timely delivery.
• I maintain the program repository, ensuring accurate documentation and appropriate permissions.
• Additionally, I support project managers by educating teams on project governance, and I assist in financial monitoring by comparing forecasts against actuals.
• I collaborate with Finance for journal transfers and invoice management, while coordinating with stakeholders across the organization.

Achievements included:

• Successfully coordinated the Apollo Project, which was the demerger of Country Road Group and David Jones, ensuring seamless execution and alignment with organizational objectives.
• Collaborated with the senior project manager to effectively track and maintain comprehensive documentation for key projects, including the Data Centre Consolidation and OS Upgrade, ensuring accurate records and seamless project delivery.

• Responsibilities included collating and reporting artifacts for steering groups, delivery leads, and program stakeholders.
• Maintained program repository with accurate documentation.
• Assisted in mobilization activities for project teams.
• Supported line manager in establishing efficient governance for portfolio initiatives.
• Collaborating with senior project managers, ensuring consistency in budget management, working with finance on journal transfers and invoices, and coordinating purchasing transactions, all while fostering collaboration with key stakeholders to achieve project outcomes.
• Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
• Developed training materials and provided instruction on new technologies or processes used in projects.
• Prepared status reports to communicate progress to stakeholders and management teams.

• Creating eProcurement orders in SAP.
• Liaising with various stakeholders, such as the project manager, vendor, etc. Regarding the project details.
• Providing vendors with purchase orders.
• Keeping track of all the renewals, and reaching out to business owners for renewals, and vendors for quotes.
• Setting up meetings and making minutes for the same.
• Excellent skills in documenting training files and reports.
• Working directly under the Senior IT Finance Analyst and assisting with various responsibilities.
• Creating insightful Excel reports and trackers that are useful for the entire team to track the progress of any SharePoint requests and requests made through emails for renewals for procurement receipts.

• Created SKU-level details on OPAL and server folders based on account manager briefs.
• Pre-flighted die lines and provided feedback to suppliers for approval.
• Interpreted and collated required elements, preparing briefs for studio production teams within SLAs. Sent commencement emails detailing timelines.
• Added additional costs for all artwork in the internal system.
• Monitored and chased artwork through the approval process, escalating issues via the Account Manager and STEPs team, as needed.
• Briefed amendments back to the studio within SLAs. Briefed approved artwork into repro, ensuring all outstanding queries were resolved, and approved photography Epson files were received.
• Sent campaign updates to keep the working group informed of the status and FTP deadlines.
• Renegotiated FTPs as required, and notified the working group.
• Pulled weekly WIPs for artwork status updates for the relevant Account Manager, and generated retouching and reproduction WIP reports.

• Communicating and consulting with team members, management, and other areas of operation.
• Always ensuring excellent and professional customer service.
• Performing other duties directed by management, such as cash management.
• Exhibiting efficient and thorough knowledge of the point-of-sale operating system.
• Managing the team and being responsible for the smooth functioning of daily activities.
• Handling end-of-shift cash flow for the store.

• Data analysis and cleaning in Microsoft Excel.
• Operating and reporting in Salesforce.
• Working in a team-based environment and effectively communicating with other interns.
• Working directly under the Senior Sales Operations Analyst and assisting with various responsibilities.
• Creating insightful Excel reports.
• Worked on platforms like JIRA, Asana, Tableau, and Power BI.
• Conducted efficient meetings, and documented training files and reports.
• Working on Tableau to pull out presentations for the sales manager.

• Arranging, attending, and participating in stakeholder meetings.
• Documenting and following up on important actions and decisions discussed in the meeting.
• Working on projects such as construction company websites, sewing company websites, and high-end restaurant websites.
• Developing WordPress websites, content writing, and graphic designing using Adobe Photoshop and Adobe Illustrator; efficient in Python.
• Digital marketing responsibilities, such as developing and implementing marketing campaigns.
• Enhancing brand awareness.
• Managing stakeholders, clients, and teams.
• Maintaining a team environment and motivation.
• Keeping track of project progress, timelines, and resources using Power BI.
• Maintaining effective communication between sponsors, the team, and the client.