Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shivani Thusu

Summary

Experienced academic administrator with over 10 years of experience managing student lifecycle processes, academic data, and compliance reporting. Skilled in records accuracy, student progression tracking, and cross-team coordination using LMS and SMS platforms. Confident working with international student cohorts and committed to supporting academic excellence through detail-oriented and student-focused operations.

Overview

17
17
years of professional experience

Work History

CLIENT SERVICE & OPERATIONS COORDINATOR

LA RUGS
09.2024 - Current
  • Onboard new customers and manage their service lifecycle, ensuring a smooth transition from order placement to delivery and post-sale support
  • Strengthened client communication and service workflows using CRM and MS Office tools in a deadline-driven environment.
  • Coordinate daily operations including order tracking, inventory liaison, and dispatch logistics
  • Collaborate with internal teams to resolve service delays or issues, ensuring customer satisfaction and process improvement.

Group Corporate & Student Services Manager

Kids Kingdom Learning Centre
Dubai
04.2017 - 09.2024
  • Company Overview: Dubai, UAE
  • Managed end-to-end student lifecycle processes, including enrolment coordination, onboarding, data entry, and course progression tracking.
  • Maintained accurate, confidential student records in line with NCFE CACHE and KHDA reporting requirements.
  • Used Laser (LMS) to track learner progress and staff performance, and Illumine (SMS) for enrolments, attendance, and communication records.
  • Acted as the primary liaison with regulatory authorities (KHDA, DHA, Civil Defence), ensuring ongoing institutional compliance and audit preparedness.
  • Responded to enrolment and administrative queries across multiple channels (email, phone, WhatsApp) with timely, professional service.
  • Prepared weekly and monthly enrolment and operations report to support planning, compliance, and performance monitoring.
  • Supported academic staff with scheduling, training logistics, and administrative tasks aligned with curriculum delivery and quality standards.
  • Provided academic support and progression advice to students, assisting them in meeting attendance and course requirements
  • Handled student financial documentation, including fee plans, invoicing, and reporting for audits and internal reviews.
  • Dubai, UAE
  • Worked Onsite from April 2017-Jan 2022 and Remote from Feb 2022-Sep 2024

Branch Manager

Career Launcher
Dubai
01.2012 - 12.2013
  • Company Overview: Dubai, UAE
  • Dubai, UAE

Business Head

SIP Abacus & Brain Gym
New Delhi
05.2009 - 10.2011
  • Company Overview: New Delhi, India
  • New Delhi, India

Student Support

TutorCo
12.2008 - 06.2010

Education

Certificate IV in Training & Assessment -

Australian Institute of Management
09.2025

Certificate - School Management & Learning

Harvard Business School
12.2020

Bachelor of Business Administration -

Guru Jambeshwar University
12.2006

Skills

  • Student Lifecycle & Enrolment Coordination
  • Learning Management & Student Records Systems
  • Student Engagement & Retention Strategies
  • Operational Support & Service Coordination
  • Data Reporting & Academic Recordkeeping
  • Compliance & Audit Preparation
  • Stakeholder Engagement & Faculty Liaison
  • Problem Solving & Internal Collaboration

Timeline

CLIENT SERVICE & OPERATIONS COORDINATOR

LA RUGS
09.2024 - Current

Group Corporate & Student Services Manager

Kids Kingdom Learning Centre
04.2017 - 09.2024

Branch Manager

Career Launcher
01.2012 - 12.2013

Business Head

SIP Abacus & Brain Gym
05.2009 - 10.2011

Student Support

TutorCo
12.2008 - 06.2010

Certificate IV in Training & Assessment -

Australian Institute of Management

Certificate - School Management & Learning

Harvard Business School

Bachelor of Business Administration -

Guru Jambeshwar University
Shivani Thusu