Shivani Thusu
Summary
Experienced academic administrator with over 10 years of experience managing student lifecycle processes, academic data, and compliance reporting. Skilled in records accuracy, student progression tracking, and cross-team coordination using LMS and SMS platforms. Confident working with international student cohorts and committed to supporting academic excellence through detail-oriented and student-focused operations.
Overview
17
17
years of professional experience
Work History
CLIENT SERVICE & OPERATIONS COORDINATOR
LA RUGS
09.2024 - Current
- Onboard new customers and manage their service lifecycle, ensuring a smooth transition from order placement to delivery and post-sale support
- Strengthened client communication and service workflows using CRM and MS Office tools in a deadline-driven environment.
- Coordinate daily operations including order tracking, inventory liaison, and dispatch logistics
- Collaborate with internal teams to resolve service delays or issues, ensuring customer satisfaction and process improvement.
Group Corporate & Student Services Manager
Kids Kingdom Learning Centre
Dubai
04.2017 - 09.2024
- Company Overview: Dubai, UAE
- Managed end-to-end student lifecycle processes, including enrolment coordination, onboarding, data entry, and course progression tracking.
- Maintained accurate, confidential student records in line with NCFE CACHE and KHDA reporting requirements.
- Used Laser (LMS) to track learner progress and staff performance, and Illumine (SMS) for enrolments, attendance, and communication records.
- Acted as the primary liaison with regulatory authorities (KHDA, DHA, Civil Defence), ensuring ongoing institutional compliance and audit preparedness.
- Responded to enrolment and administrative queries across multiple channels (email, phone, WhatsApp) with timely, professional service.
- Prepared weekly and monthly enrolment and operations report to support planning, compliance, and performance monitoring.
- Supported academic staff with scheduling, training logistics, and administrative tasks aligned with curriculum delivery and quality standards.
- Provided academic support and progression advice to students, assisting them in meeting attendance and course requirements
- Handled student financial documentation, including fee plans, invoicing, and reporting for audits and internal reviews.
- Dubai, UAE
- Worked Onsite from April 2017-Jan 2022 and Remote from Feb 2022-Sep 2024
Branch Manager
Career Launcher
Dubai
01.2012 - 12.2013
- Company Overview: Dubai, UAE
- Dubai, UAE
Business Head
SIP Abacus & Brain Gym
New Delhi
05.2009 - 10.2011
- Company Overview: New Delhi, India
- New Delhi, India
Student Support
TutorCo
12.2008 - 06.2010
Education
Certificate IV in Training & Assessment -
Australian Institute of Management
09.2025
Certificate - School Management & Learning
Harvard Business School
12.2020
Bachelor of Business Administration -
Guru Jambeshwar University
12.2006
Skills
- Student Lifecycle & Enrolment Coordination
- Learning Management & Student Records Systems
- Student Engagement & Retention Strategies
- Operational Support & Service Coordination
- Data Reporting & Academic Recordkeeping
- Compliance & Audit Preparation
- Stakeholder Engagement & Faculty Liaison
- Problem Solving & Internal Collaboration
Timeline
CLIENT SERVICE & OPERATIONS COORDINATOR
LA RUGS
09.2024 - Current
Group Corporate & Student Services Manager
Kids Kingdom Learning Centre
04.2017 - 09.2024
Branch Manager
Career Launcher
01.2012 - 12.2013
Business Head
SIP Abacus & Brain Gym
05.2009 - 10.2011
Student Support
TutorCo
12.2008 - 06.2010
Certificate IV in Training & Assessment -
Australian Institute of Management
Certificate - School Management & Learning
Harvard Business School
Bachelor of Business Administration -
Guru Jambeshwar University