Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Shivani Verma

Beechboro,WA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.


Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated high level of expertise in health care, including competitive offerings, pricing and market positioning.

Overview

16
16
years of professional experience

Work History

Manager

CarersPlus
07.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Managed approximately 30 incoming calls, emails per day from clients
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Team Leader

My Flex Health International
01.2018 - 07.2021
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Increased data base by adding 10 new casual employees on weekly basis
  • Drafting and publishing advertisements (Seek, Indeed, Jora etc), screening, shortlisting, phone interviews, face to face interviews, documentation, reference checks
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • End to end recruitment of Support workers, Registered Nurses, Enrolled Nurses, Kitchen hands, AIN, PCA's etc
  • Taking client phone calls, taking job orders, communicating with stakeholders
  • Proficient in using SMS and Venus software
  • Highly developed interpersonal skills and the ability to build strong relationships and influence positive outcomes
  • A customer focused approach, both internally and to candidates
  • Very good understanding of Community care award, Aged care and SCHADS awards.

Relief Assistant Teacher

Multiple Locations
02.2014 - 06.2018
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering supportive learning environment.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Managed classroom behavioral effectively by establishing clear expectations, modelling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Maintained accurate records of student progress, attendance, and behaviors' to facilitate ongoing communication with parents about their child's educational journey.

Pastry Chef

Mozart's Patisserie
09.2008 - 02.2014
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Cycled menus to keep offerings fresh and interesting for customers.
  • Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
  • Implemented efficient production techniques, reducing waste and improving overall pastry quality.
  • Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
  • Maintained clean and organized kitchen workspace, ensuring compliance with health regulations.

Education

Assistant in Teaching

Certificate 3 in Education Assistant
Tafe, Perth

Diploma of Hospitality
ASTHM, Perth

Diploma of Hospitality Management

ASTHM
Perth

Bachelor of Arts -

Bachelor of Arts

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Management
  • Positive team culture
  • Operations Management
  • Business Development
  • Customer Service
  • Decision-Making
  • Team Development
  • Work Planning and Prioritization
  • Hiring and Training
  • Task Delegation

Accomplishments

Awards:


  • Employee of the year 2021


Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Manager

CarersPlus
07.2021 - Current

Team Leader

My Flex Health International
01.2018 - 07.2021

Relief Assistant Teacher

Multiple Locations
02.2014 - 06.2018

Pastry Chef

Mozart's Patisserie
09.2008 - 02.2014

Assistant in Teaching

Certificate 3 in Education Assistant

Diploma of Hospitality

Diploma of Hospitality Management

ASTHM

Bachelor of Arts -

Bachelor of Arts

Similar Profiles

CREATE PROFILE
Shivani Verma