Shivani Pawar
North Parramatta,Australia
Summary
Dedicated Sales Support Officer with over two years of experience in diverse industries such as financial services, immigration services, and telecommunications. Proficient in CRM databases, email management, accounting software, and contract compliance. Proven track record of processing business applications, ensuring service activations, liaising with support teams, handling billing issues, and managing customer accounts. Committed to delivering top-notch customer service and fostering long-term relationships. Experienced Administrative and Sales Support Officer with a strong background in handling incoming calls, coordinating sales processes, managing customer accounts, and providing pre- and post-sales support. Skilled in CRM databases, sales proposal drafting, customer engagement, and account management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Support and Admin Officer
Fastserv Solutions Pty Ltd (T/A Vodafone Business Center)
11.2022 - 02.2023
- Process business applications for Mobile/MBB/NBN fleet
- Ensure activation of all services (new, ports and upgrades) on VHA Network, and update them on internal and external systems
- Proactively liaise with Vodafone's support teams, while escalating to relevant parties to ensure closure
- Contract compliance management - Ensure IDs, contracts and other documents are compliant with Vodafone requirements (Checklist will be provided)
- Account Management - Handling of billing issues / network related troubleshooting / retention enquiries / cross selling
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Track hardware delivery and provide Sales Support to BDMs
- Send out offers, inclusions, Gold/Platinum nos
- Vodafone information
- Escalate and communicate with Channel Manager regarding Urgent matters
- Employee onboarding - Issue and collection of statutory documents, contracts; Liaise with management in order to set up system access
- Manage Sales Head's calendar, proposals and contracts
- Manage post sales initial queries for Sales Head's clients
- Monitor usage and ascertain policy compliance
- Ability to stretch for EOM closure; compensation off will be provided accordingly
- Update Monthly Commission reconciliation report, prior to sending to Accounts Team
- Office management, Issue trial sim cards, maintain sufficient stock of blank sim cards Remuneration
Administrative and sales support Officer
Verkon Australia(T/A Commander Center)
02.2022 - 11.2022
- Handling incoming calls and other communications ( Sales and Technical) For all Network and phone system sales submitted by BDMS, coordinating with relevant parties including finance, leasing company, installers, etc
- To get the customer connected and finance settled
- Upselling and cross selling network, phone systems and mobiles to ex-customers or existing customers
- Pre-sales customer engagement for Director and coordinating orders with Processing
- Creating and updating Proposal templates for sales teams to use
- Creating , maintaining and entering information into database on CRM
- Drafting sales proposals for Director based on customer requirements
- Post-sales customer account management with account queries, billing issues or service requests
- Helping BDMs in closing Phone system, Network services and other deals, where intervention is requested by former Managing Large sized business accounts with account queries, billing issues or service requests
- Business cards ordering Pre-sales customer engagement for the Director and coordinating orders with Processing
- Issuing invoices through XERO and coordinating with various technician support
- Any other duties as assigned by my manager from time to time.
- Assisted sales team in achieving targets through diligent support in administrative tasks and client followups.
- Collaborated with cross-functional teams to ensure seamless execution of sales initiatives and programs.
Confirmations Analyst
E-clerx services Ltd.
03.2014 - 05.2014
- Gained knowledge on End to end processing and management of confirmations
- Drafting, indexing, incoming, review, affirmations, discrepancy resolution and exception management
- Lead discussions with internal teams to resolve the discrepancy and take remediation actions
- Managed the Customer Support mailbox and queue management roster
- Recommended and developed documentation and knowledge sharing sessions for best practices with the team for various remediation actions
- Strategically optimize processes to minimize program dependency
- Monitor key control metrics.
Admin Executive
APEX VISAS
06.2013 - 12.2013
- Proactively monitoring changes to various Immigration regulations
- To provide regular follow up on enquiries received
- Collect and verify documentation received from clients
- Monitor the clients' application status and address the change if any
- Follow up with the clients and regular reminders about any pending documents required from the client
- Filing the application on behalf of the client with the information provided
- Carries out administrative duties such as filing, typing, copying, scanning etc
- Provides information by answering questions and requests via Phone calls and emails.
Education
Advance Certification In Interior Design -
InternationaI Institute Of Fashion Design(INIFD), INDIA
05.2018
Master Of Business Administration -
H.N.I.M.R., PUNE UNIVERSITY
05.2013
Bachelors Of Business Administration -
GARWARE COLLEGE OF COMMERCE, PUNE UNIVERSITY
05.2011
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Adobe Acrobat
- Advanced certificate Xero
- AutoCAD 2D/3D
- Advanced certificate MYOB
- SketchUp
- Seibel
- Report Writing
- Strategic Planning
- Work Coordination
Certification
Advanced certification in MYOB Advanced certification in XERO
April -2024 (The Career Academy Australia)
Reference
Reference 1:
Name: Sumeet Veerma
Phone: 0414755399
Company: Fastserv Solutions
Position Managing Director
Email:sumeet.verma@vbcparramatta.com.au
Reference 2:
Name: Rahul Nair
Phone: 0424231921
Company: Fastserv Solutions (trading as Vodafone Business Center)
Position: Operations manager vodafone business center
Email:rahulnair160793@gmail.com
Reference 3:
Name: Jason
Phone: 0422614728
Company: Verkon Australia
Position: Managing Director
Email:jason@ccsydwest.com.au
Timeline
Sales Support and Admin Officer
Fastserv Solutions Pty Ltd (T/A Vodafone Business Center)
11.2022 - 02.2023
Administrative and sales support Officer
Verkon Australia(T/A Commander Center)
02.2022 - 11.2022
Confirmations Analyst
E-clerx services Ltd.
03.2014 - 05.2014
Admin Executive
APEX VISAS
06.2013 - 12.2013
Advance Certification In Interior Design -
InternationaI Institute Of Fashion Design(INIFD), INDIA
Master Of Business Administration -
H.N.I.M.R., PUNE UNIVERSITY
Bachelors Of Business Administration -
GARWARE COLLEGE OF COMMERCE, PUNE UNIVERSITY
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