SHIVANJALI (SHIVI) HOODA
Southbank,VIC
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
2
2
years of professional experience
Work History
Receptionist 21c
South Yarra BMW
04.2023
- Delivered skilled administrative support for diverse daily staff needs and special projects
- Welcomed visitors and conducted tours to highlight features and answer questions
- Helped guests with individual needs, offering information and assistance with issues
- Maintained well-organized physical and digital records
- Updated spreadsheets with trackable metrics and created reports
- Managed mail, packages, and courier deliveries in and out of the office
- Greeted people upon arrival and provided directions to specific destinations.
Electronic Data Entry Coordinator
The Big Village
09.2022
- Empowered employees to independently resolve problems and disputes
- Improved staff performance through continuous monitoring and training updates
- Recruited and onboarded new employees qualified for specific office roles.
Medical Assistant
The Hairy Pill
08.2022
- Completed intakes, including measuring vital signs and documenting symptoms
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork
- Managed efficient patient intakes, collecting histories, documenting vital signs, and updating charts
- Educated patients on prescribed medications, treatments, and procedures.
Office Manager 21c
Your Supply
02.2020
- Helped senior managers run smooth operations by independently handling day-to-day requirements
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems
- Maintained operational performance by skillfully handling opening and closing tasks.
Administrative Coordinator
Keen Cleaning PTY LTD
12.2021 - 06.2022
- Managed routine office needs such as answering phone calls, responding to emails, and distributing mail
- Preserved customer loyalty by quickly and completely resolving complaints
- Covered daily office workloads through effective staffing and resource coordination
- Maintained confidentiality of subject matter discussed with customers and employees
- Handled personnel records and supported payroll operations for full-time employees
- Arranged new hire orientation and ongoing employee training
- Reviewed administrative procedures and operating practices and made improvement recommendations
- Served as the first point of contact for office visitors.
Early Childhood Educator Student
Children Garden Kindercare
07.2023 - 11.2023
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Education
Bachelor of Arts (B.A.) - Psyhcology and Criminology
University of Melbourne
Melbourne, VictoriaGraduate Diploma of Early Childcare (EGEC) -
Victoria university
Melbourne, Victoria12.2023
Skills
- Employee Onboarding and Orientation
- Information requests
- Operation recommendations
- Policy development
- Report preparation
- Customer service
- Attention To Detail
- Organizational Skills
CITY
Melbourne
Zip
3006
Street
45 Clarke Street
Timeline
Early Childhood Educator Student
Children Garden Kindercare
07.2023 - 11.2023
Receptionist 21c
South Yarra BMW
04.2023
Electronic Data Entry Coordinator
The Big Village
09.2022
Medical Assistant
The Hairy Pill
08.2022
Administrative Coordinator
Keen Cleaning PTY LTD
12.2021 - 06.2022
Office Manager 21c
Your Supply
02.2020
Bachelor of Arts (B.A.) - Psyhcology and Criminology
University of Melbourne
Graduate Diploma of Early Childcare (EGEC) -
Victoria university
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