Shivanka Ekanayaka

✅ Retail & Sales Expertise – Experience in managing product displays, promotions, and increasing sales.
✅ Customer Service Excellence – Strong ability to handle customer inquiries, complaints, and ensure satisfaction.
✅ Inventory & Stock Management – Proficient in monitoring stock levels, placing orders, and reducing waste/loss.
✅ Team Leadership & Training – Experience in supervising staff, delegating tasks, and training new employees.
✅ Cash Handling & POS Systems – Skilled in operating cash registers, processing payments, and maintaining accuracy.
✅ Merchandising & Visual Display – Knowledge in setting up attractive product layouts to enhance sales.
✅ Health & Safety Compliance – Understanding of food safety regulations and workplace safety protocols.
✅ Problem-Solving & Adaptability – Ability to resolve issues efficiently and adapt to fast-paced retail environments.

✅ Product Knowledge & Technical Expertise – Strong understanding of electronic products (smartphones, laptops, TVs, appliances, etc.) and their features.
✅ Sales & Upselling Skills – Ability to recommend the best products based on customer needs and increase sales through upselling and cross-selling.
✅ Customer Service & Support – Handling inquiries, troubleshooting basic product issues, and ensuring customer satisfaction.
✅ POS & Cash Handling – Experience with point-of-sale systems, processing payments, and managing refunds/exchanges.
✅ Merchandising & Store Display – Arranging product displays to attract customers and maximize sales.
✅ Stock & Inventory Management – Tracking product availability, restocking shelves, and managing returns.
✅ Warranty & After-Sales Service – Advising customers on warranties, service plans, and repair policies.
✅ Teamwork & Communication – Working collaboratively with colleagues and clearly explaining product features to customers.
✅ Adaptability & Problem-Solving – Quickly learning about new tech products and resolving customer concerns effectively.
✅ Health & Safety Compliance – Following store policies and security measures to prevent theft or damage.