SHIVANSH
Vermont South,Australia
Summary
Dynamic Sales and Customer Service Representative with over 4 years of experience in consistently surpassing sales goals and elevating customer satisfaction. Proven track record in swiftly resolving inquiries and devising effective sales strategies that cultivate strong client relationships. Expertise in customer relations, conflict resolution, and product promotion has significantly enhanced brand reputation. Eager to apply exceptional communication and problem-solving skills to drive success within a forward-thinking organization.
Overview
6
6
years of professional experience
Work History
Sales and Customer Service Representative
TMG Test Equipment
Victoria
08.2023 - Current
- Handled incoming and outgoing sales calls, addressing product inquiries, quoting orders, and overseeing the company sales inbox.
- Manage account relationships with prominent clients, including NBN Service Stream, Yarra Trams, Honeywell, Service Stream, and Downer.
- Manage supplier orders to align with internal stocking strategies, and fulfill outstanding back order demands.
- Manage the back end of the website with new product launches, stock levels, and current lead times from the OEMs on a daily basis.
- Consistently exceeded sales goals through up-selling and cross-selling initiatives.
- Performed in-depth presentations on product features and benefits to over-the-counter customers, boosting engagement.
- Spearheaded efforts to identify and capitalize on emerging market prospects.
- Track sales activities to support quarterly strategy planning.
- Worked with cross-functional teams to achieve goals.
Sales Field Accessor
Aussie GreenMarks
Victoria
04.2023 - Current
- Explored avenues for growth within the sales territory.
- Lowered carbon output of the commercial sector by 850 tonnes.
- Exceeded set goals by accomplishing 100% of the target during the first half-year period.
- Earned status of accredited home assessor through VEU program.
- Identified key decision makers, developed relationships with them, and secured new business opportunities.
Associate Product Manager
Adidas India marketing Pvt. Ltd
12.2021 - 02.2023
- Achieved a 53% rise in year-on-year revenue.
- Directed operational efficiency and financial oversight across 25 stores.
- Established state-of-the-art shopping experience with automation.
- Fostered client relationships by addressing needs and resolving concerns proactively.
- Reduced Inventory time from 96 hours to 40 hours and trained a workforce of 100+
- Supervised creation of marketing materials and collateral.
- Delivered marketing strategy updates to upper-level management.
Business Development Manager
Adidas India marketing Pvt. Ltd
03.2021 - 12.2021
- Boosted annual sales figures by 45%.
- Developed and managed product roadmap for Route to Purchase module.
- Increased omni-channel sales through strategic improvement of stores' digital presence.
- Evaluated competitor activities to inform strategic planning.
- Developed lasting connections by organizing initiatives that strengthened customer and partner engagement.
- Facilitated prompt resolution of queries from current users.
- Gained market share in new sales performance through aggressive team training.
Sales Specialist
Adidas India marketing Pvt. Ltd
10.2020 - 03.2021
- Made Active Channel Partner's to cover more geographical areas
- Facilitated feedback exchange between internal teams, customers, and partners.
- Gained in-depth understanding of business operations by engaging with foremen and factory staff.
- Streamlined order collection processes across 19 outlets for efficient management.
Market Research Analyst
Wahl Clipper Corporation
Dubai, United Arab Emirates
01.2019 - 05.2019
- Compiled detailed data for a thorough understanding of Moser Clippers Germany.
- Analyzed competitive pricing strategies by evaluating offerings from WAHL against local market trends.
- Conducted Competitor Analysis to discover market voids in price and features.
- Administered questionnaires to assess customer opinions on WAHL offerings.
- Utilized statistical software programs such as SPSS, SAS, or STATA to analyze data sets.
- Delivered comprehensive catalog of Moser Clippers Germany to Dubai locations.
Education
MBA - Marketing Management and Research
Institute of Management Technology
06-2020
Bachelor of Commerce - Marketing Management
Pt. CLS Government College
01.2018
Skills
- Account development
- Sales pitching
- Problem-solving
- E-commerce support
- Contract negotiations
- Sales techniques
- Data entry
- Multitasking and organization
- Upselling
- Shipping coordination
References
Available upon request
References
References available upon request.
Timeline
Sales and Customer Service Representative
TMG Test Equipment
08.2023 - Current
Sales Field Accessor
Aussie GreenMarks
04.2023 - Current
Associate Product Manager
Adidas India marketing Pvt. Ltd
12.2021 - 02.2023
Business Development Manager
Adidas India marketing Pvt. Ltd
03.2021 - 12.2021
Sales Specialist
Adidas India marketing Pvt. Ltd
10.2020 - 03.2021
Market Research Analyst
Wahl Clipper Corporation
01.2019 - 05.2019
MBA - Marketing Management and Research
Institute of Management Technology
Bachelor of Commerce - Marketing Management
Pt. CLS Government College
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