Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shivanshu .

Perth,WA

Summary

Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

2
2
years of professional experience

Work History

Manager on Duty

Perfect Pizza Kwinana
Kwinana, WA
01.2021 - Current
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Pizza Cook

Dominos Pizza
Rockingham, WA
07.2020 - 12.2020
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Education

Certificate- IV in Commercial Cookery - Hospitality Administration And Management

Macallan College
Perth CBD
01.2022

Skills

  • Process improvements
  • Quality assurance
  • Service management
  • Employee Development
  • Strategic planning
  • Staff Management

Timeline

Manager on Duty

Perfect Pizza Kwinana
01.2021 - Current

Pizza Cook

Dominos Pizza
07.2020 - 12.2020

Certificate- IV in Commercial Cookery - Hospitality Administration And Management

Macallan College
Shivanshu .