SHIVANSHU PATHELA
Thomson,Australia
Overview
8
8
years of professional experience
Work History
Energy Resolution Consultant – Service Tier 2
Australia
Geelong, Australia
10.2023
- Manage large amounts of incoming phone calls
- Meet personal/customer service team sales targets
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters
- Follow communication procedures, guidelines and policies
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
Customer Experience Manager
WALMART- CANADA
09.2022 - 12.2022
- Assigning associates to areas of the salesfloor in partnership with the respective salaried Manager
- Covering an assigned area on the salesfloor as needed
- Zoning assigned area
- Moving feature merchandise to its modular home
- Working recovery merchandise from the Customer Service desk and other areas of the store
- Ensuring associate breaks are taken in accordance with coverage
- Training, coaching and offering feedback to associates
- Maintaining a safe work area, free of excess debris and fixtures.
Customer Service Associate
AMAZON-INDIA
DELHI, India
09.2021 - 09.2022
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
- Communicating with customers primarily through mail, chat and phone, and utilize a variety of software tools to navigate customer accounts, research and review policies
- Perform data collection tasks related to an Amazon device, application, or service
- Execute tasks assigned on a daily basis by adhering to Standard Operating Procedures (SOPs) and predefined guidelines.
COOK
FOOD DUDE RESTAURANT-INDIA
DELHI, India
10.2020 - 10.2021
- Planning Menu, Cooking all Menu items as per the set recipes and mise en place
- Maintenance of tools and equipment including knives, pots, pans cooking utensils, flat grill, stove, oven, & fryer
- Complete workplace organization including communicating with other staff members, organizing kitchen workplace and formulating production schedule
- Ordering products and supplies, receiving products, checking the quality and cost of the supply, maintaining inventory, and storing products as per the food safety guidelines
- Prepares food to meet special dietary requirements
- Selecting Cheese, Milk, Cream to be used in various recipes including mains and desserts
- Changing the oil from deep fryers on regular basis.
SHIFT MANAGER
MCDONALDS
MELBOURNE, Australia
06.2018 - 12.2019
- Coordinating up to but not limited to 20-25 staff on a shift-by-shift basis
- Troubleshoot bottle necks and operational opportunities should they arise
- Provide direction and follow up across the restaurant
- Coordinate workflow
- Monthly Restaurant Safety Checklist carried out with action plan
- SOC's (Training Material) quality checked and logged and filed weekly
- Work towards management targets in areas such as Customer Satisfaction Opportunities
- Cooking and preparation on work stations as required.
COOK
BANJARA INDIAN RESTAURANT/RASSAM THE TASTE OF MADRAS
MELBOURNE, Australia
09.2014 - 12.2019
- Regulate temperatures of ovens, grills, Tandoor and other cooking equipment
- Cooking all menu items and prepare food to meet special dietary requirements
- Utilizing minimization techniques and environmental considerations which are specific in relation to food preparation
- Taking delivery of goods and storing them in appropriate storage area as per FIFO system
- Cleaning the equipment used in productions in accordance to maintain hygiene
- Also ensuring that pots and other utensils were cleaned and placed back in correct place as well as knives was put away safely
- Making sure that the kitchen was clean and tidy before finishing the shift
- Following workplace hygiene procedures, these were inclusive of refraining own self from creating general hazards and taking precautions to avoid causes of food contamination or food poisoning, also cross-contamination and cross infections of different foods
- Following Standard Operating procedures to prevent accident in workplace and also following Duty of Care.
Education
CERTIFICATE III, IV IN COMMERCIAL COOKERY AND DIPLOMA IN HOSPITALITY MANAGEMENT - SPI/AITT
MELBOURNE
Melbourne, Victoria05.2018
HIGH SCHOOL DIPLOMA - VCAL
WESTERN INSTITUTE OF TECHNOLOGY
Melbourne, Victoria10.2015
Skills
- Certificate of Food Safety Supervision Skill Set
- RSA (Responsible Service of Alcohol)
- Certificate of Digital Marketing Skill
- Good with Ms Word, Excel, Power Point and can make logos for companies
- Self-awareness
- Assertiveness
- Teamwork and Collaboration
- Computer Skills
- Problem Resolution
- Calm Under Pressure
- Relationship Building
- Customer Relations
References
Available on request
Timeline
Energy Resolution Consultant – Service Tier 2
Australia
10.2023
Customer Experience Manager
WALMART- CANADA
09.2022 - 12.2022
Customer Service Associate
AMAZON-INDIA
09.2021 - 09.2022
COOK
FOOD DUDE RESTAURANT-INDIA
10.2020 - 10.2021
SHIFT MANAGER
MCDONALDS
06.2018 - 12.2019
COOK
BANJARA INDIAN RESTAURANT/RASSAM THE TASTE OF MADRAS
09.2014 - 12.2019
CERTIFICATE III, IV IN COMMERCIAL COOKERY AND DIPLOMA IN HOSPITALITY MANAGEMENT - SPI/AITT
MELBOURNE
HIGH SCHOOL DIPLOMA - VCAL
WESTERN INSTITUTE OF TECHNOLOGY