Summary
Overview
Work History
Education
Skills
Timeline
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Shivaprasad Reddy Kancharla

Perth,WA

Summary

Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Reliable IT Technician confirms resolution of all assigned tickets by performing comprehensive diagnostics and follow-ups. Communicates exceptionally well with both technical and non-technical personnel and customers. Skilled at helping even novice users quickly and rapidly recover from faults, intrusions and losses.

Overview

2
2
years of professional experience

Work History

IT Support Specialist

Unisys
03.2022 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Updated software to safeguard against security flaws.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Documented support interactions for future reference.
  • Configured hardware and granted system permissions to new employees.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Managed backup and recovery of data assets to safeguard system availability.

System Administrator

Quetron Services
03.2021 - 03.2022
  • Worked with users to determine areas of technology in need of improved usability.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Provisioned new software and hardware for use, following established security policies.
  • Managed onboarding and offboarding of employees.
  • Introduced management tools to create and manage virtual server computing environment.
  • Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Configured and tested Windows Server operating systems with roles features.
  • Detailed upcoming software upgrades and system sprints to team members.
  • Implemented internet and intranet applications on multiple platforms.
  • Developed modification program to determine compatibility with various software.

Education

Professional Year - System Analysis

The William Light Institute
Melbourne, VIC
06.2021

Masters - Information Technology

Charles Sturt University
Melbourne, VIC
05.2019

Bachelor - Computational Science

Jawaharlal Nehru Technological University
Hyderabad, India
05.2016

Skills

  • Networking
  • Service Quality
  • Troubleshooting
  • Office 365 Administration
  • Technical Support
  • Team Management
  • Azure Active Directory
  • Problem Solving
  • Microsoft Endpoint Configuration Manager
  • Windows
  • Microsoft Exchange
  • IT Service Management

Timeline

IT Support Specialist

Unisys
03.2022 - Current

System Administrator

Quetron Services
03.2021 - 03.2022

Professional Year - System Analysis

The William Light Institute

Masters - Information Technology

Charles Sturt University

Bachelor - Computational Science

Jawaharlal Nehru Technological University

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Shivaprasad Reddy Kancharla