SHIVARAJ BILGUNDI

• Supporting Origin's large multi-site Business customers
• Providing end-to-end customer service using new Kraken technology
• Working across the full range of customer service-related requirements including onboarding and offboarding; billing and payments; metering enquiries; broadband; moves; renewals; retention; hardship; collections; complaints; customer education regarding Origin products and tools; and advocacy.

• Have worked closely alongside client business analysts and other functional designers in gathering and reviewing requirements and providing insights on design considerations
• Worked closely with other Solution Architects in identifying solution options and have been responsible for documenting technical designs
• Acted as workstream lead for Service Cloud space in the project by guiding and coaching developers, ensuring sprint goals are met within deadlines, raising issues and risks, and reporting team status
• Extensive hands-on experience in implementing process automation solutions using declarative functions such as flows, approval processes, assignment rules, email-to-case etc
• Implemented security model solutions based on client's organizational hierarchy by configuring profile's object and field security setting and other system permissions, structuring role hierarchies and sharing rules
• Designed and developed custom solutions to handle complex business requirements using triggers and apex classes
• Experienced in data migration and test data preparation using Apex Data Loader
• Highly exposed in triaging defects and conducting thorough investigations, replication and debugging of issues.

• Consultant intern for MeridianOne, an online teaching platform wherein I was required to work in consultancy teams to apply the 7-Levers framework to the business
• I was also responsible for identifying areas for potential Business growth and develop an informed strategy by drawing insight from client feedback, to help the business achieve a 10% win in one of the levers through Social
• Media Marketing and Newsletters to members and the public.

I worked as a Salesforce Developer and Administrator in multiple projects for Accenture Solutions Pvt Ltd by developing CRM applications from scratch. I have experience in the agile methodology of application development including requirement analysis. Various other roles and responsibilities include:
• Analyzing various Change Requests that involved developing a detailed analysis for outlining problems and finding out suitable solutions.
• Develop Apex (classes and triggers), Lightning Components, and Visualforce to extend Salesforce to support business requirements.
• Application development, including basic Visualforce pages/Lightning pages, assist with each release cycle to implement and deploy new/updates to existing applications and code.
• Got several appreciations from the Client for innovative ideas and quality of work focusing on customer deliverables.