Shivarn Prasad
Aviation Security Supervisor
Townsville,QLD
Summary
Aviation screening supervisor with 7 years of experience gained in security measures and managing a team. Currently looking to change career paths. Enrolled in Cert III in Youth work, looking for a more meaningful career change, guiding our youth through life.
Overview
2
2
Certifications
11
11
years of professional experience
Work History
Aviation Security Officer
ISS Security
Townsville , QLD
09.2013 - Current
- Ensure the safety of passengers and maintain a high level of compliance with regulations in a professional manner.
- Skilled in writing formal reports and incident reports.
- Training of new and on-going staff members.
- Able to handle public relations and conflict situations.
- Experienced working with a large diversity of people with different needs.
- Work well under pressure and high stress situations.
- Mange a team of 9 to 18 staff on a daily basis.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Created and implemented filing and organization practices for documents, reports, and calendars.
- Reduced regulatory risks by acquiring documents, certificates, clearances and approvals from appropriate agencies.
- Compiled data and prepared aviation operations and aviation safety reports.
Waitress
Sizzler
Townsville, QLD
04.2010 - 10.2013
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Prepared beverages and filled food orders for customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Pimlico State High School
Townsville Certificate IV in Youth Work
TAFE Queensland
Townsville 01.2021 - Current
Skills
Customer service and assistance
Certification
Certificate II in Security Operations
Reference
Aviation Supervisor: Alkira Payne
Relationship: Co-worker.
Contact: 0421217075
Aviation Trainer: Manjula Cox
Relationship: Co-worker.
Contact: 0450784361
Timeline
Certificate IV in Youth Work
TAFE Queensland
01.2021 - Current
Aviation Security Officer
ISS Security
09.2013 - Current
Waitress
Sizzler
04.2010 - 10.2013
Pimlico State High School
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