Shivarn Prasad
Aviation Security Supervisor
Townsville,QLD
Summary
Aviation screening supervisor with 7 years of experience gained in security measures and managing a team. Currently looking to change career paths. Enrolled in Cert III in Youth work, looking for a more meaningful career change, guiding our youth through life.
Overview
2
2
Certifications
11
11
years of professional experience
Work History
Aviation Security Officer
ISS Security
Townsville , QLD
09.2013 - Current
- Ensure the safety of passengers and maintain a high level of compliance with regulations in a professional manner.
- Skilled in writing formal reports and incident reports.
- Training of new and on-going staff members.
- Able to handle public relations and conflict situations.
- Experienced working with a large diversity of people with different needs.
- Work well under pressure and high stress situations.
- Mange a team of 9 to 18 staff on a daily basis.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Created and implemented filing and organization practices for documents, reports, and calendars.
- Reduced regulatory risks by acquiring documents, certificates, clearances and approvals from appropriate agencies.
- Compiled data and prepared aviation operations and aviation safety reports.
Waitress
Sizzler
Townsville, QLD
04.2010 - 10.2013
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Prepared beverages and filled food orders for customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Pimlico State High School
Townsville Certificate IV in Youth Work
TAFE Queensland
Townsville 01.2021 - Current
Skills
Customer service and assistance
Legible report writing
Works well under pressure
Safety and security
Time management
Adaptive team player
Leadership
Conflict resolution
Professionalism
Certification
Certificate II in Security Operations
Reference
Aviation Supervisor: Alkira Payne
Relationship: Co-worker.
Contact: 0421217075
Aviation Trainer: Manjula Cox
Relationship: Co-worker.
Contact: 0450784361
Timeline
Certificate IV in Youth Work
TAFE Queensland
01.2021 - Current
Aviation Security Officer
ISS Security
09.2013 - Current
Waitress
Sizzler
04.2010 - 10.2013
Pimlico State High School