Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shiva Sai Reddy Chada

Yagoona,NSW

Summary

Recent graduate seeking an entry-level position in the Business Administration and Management field to leverage my skills and experience. Detail-oriented professional with strong technical abilities and a proven capacity to learn new concepts quickly. Possesses excellent research, time management, and problem-solving skills. Adept at functioning effectively in diverse settings, creating efficiencies across all levels of management. Skilled in critical analysis, developing comprehensive reports for management, and fostering teamwork. Specializes in retail and manufacturing management environments.

Overview

9
9
years of professional experience

Work History

Operations Team Member

Coles Group
09.2017 - Current
  • Operations: Utilized Coles' RELEX-powered inventory management system to optimize stock levels, ensure product availability, and minimize waste.
  • Inventory Monitoring: Monitored real-time inventory data for efficient stock replenishment and conducted regular audits to maintain accuracy.
  • Team Collaboration: Collaborated with team members and management to resolve inventory issues, ensuring smooth operations and customer satisfaction.
  • Stock Handling: Restocked shelves, maintained attractive displays, and performed stock rotation to ensure product freshness.

Shift Supervisor

Dominos Pizza Inc.
09.2022 - 10.2024
  • Operational Management: Supervised shifts, coordinated staff, managed store opening/closing, and oversaw inventory management.
  • Customer Service: Ensured prompt, friendly, and accurate service; resolved customer complaints; ensured delivery times met company standards.
  • Team Leadership: Trained and mentored team members; encouraged a positive and motivated work environment; reported key issues and achievements to the store manager.
  • Safety and Compliance: Maintained food handling, hygiene, and workplace safety standards; addressed hazards promptly; enforced Domino's policies and procedures.

US Sales Strategist

Regalix India - DoorDash US
04.2021 - 05.2022
  • Lead Generation: Utilized Salesforce software to manage and track leads, nurturing potential clients and converting them into long-term customers for DoorDash US.
  • Client Outreach: Contacted and engaged with leads provided, using personalized outreach strategies to understand client needs and present relevant solutions.
  • Sales Pipeline Management: Maintained and updated lead information within Salesforce, ensuring accurate tracking of client interactions and progress through the sales pipeline.
  • Collaboration: Worked closely with the sales and marketing teams to align strategies and optimize the lead conversion process, contributing to meeting quarterly sales targets.
  • Reporting: Generated detailed reports using Salesforce, analyzing lead performance and identifying opportunities for improvement in outreach strategies.

Customer Service Associate

Amazon.com, Inc.
04.2016 - 05.2017
  • CRM Management: Utilized Amazon's CRM software to manage customer interactions, track service requests, and provide personalized support, ensuring high levels of customer satisfaction.
  • Customer Interaction: Leveraged Amazon Connect to handle inbound and outbound customer interactions, resolving inquiries, troubleshooting issues, and providing real-time solutions.
  • Data Analysis: Analyzed customer data to identify trends, proactively address common concerns, and improve service delivery, contributing to a 15% reduction in repeat inquiries.
  • Issue Resolution: Collaborated with cross-functional teams to escalate complex issues, ensuring swift resolutions and maintaining positive customer experiences.
  • Record Keeping: Maintained accurate customer records within the CRM system, ensuring seamless communication and follow-up on unresolved cases.

Education

Masters In Business - Business Administration and Management, General

Wentworth Institute of Technology
Sydney, NSW
12.2024

High School Diploma -

Australian Vocational Education And Training Academy
Sydney, NSW
01.2020

Bachelors of Commerce in Computer Applications - Business

Osmania University
Hyderabad, India
07.2016

Skills

    Technical Skills

  • Amazon CRM
  • Microsoft Office Suite
  • Salesforce
  • Data Analysis
  • Inventory Management Software

    • Soft Skills

  • Quick Learner
  • Communication
  • Problem-solving
  • Time Management
  • Critical Thinking
  • Attention to Detail
  • Proactiveness
  • Accountability

Languages

English (Fluent)
Hindi (Fluent)
Telugu (Fluent)

Timeline

Shift Supervisor

Dominos Pizza Inc.
09.2022 - 10.2024

US Sales Strategist

Regalix India - DoorDash US
04.2021 - 05.2022

Operations Team Member

Coles Group
09.2017 - Current

Customer Service Associate

Amazon.com, Inc.
04.2016 - 05.2017

Masters In Business - Business Administration and Management, General

Wentworth Institute of Technology

High School Diploma -

Australian Vocational Education And Training Academy

Bachelors of Commerce in Computer Applications - Business

Osmania University

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Shiva Sai Reddy Chada