Purvika Jain
Summary
Result oriented human resource coordinator with 4+ years of work experience. Seeking a career opportunity to utilize my skills and provide significant contribution to the success of my company effectively. Willingness to work hard in a challenging environment with a purpose of growth, knowledge and creativity, in order to achieve organizational goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated employee with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and passionate job seeker with strong organizational skills .
Overview
5
5
years of professional experience
1
1
Certification
Work History
Process Specialist- HRC
Wipro
Gurugram, India
08.2021 - Current
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
- Identified and resolved process issues to drive optimal workflow and business growth
- Developed production techniques and production processes to meet customer and organizational needs
- Supervised processes to eliminate weak points or bottlenecks in business operations
- Evaluated product or service by analyzing and interpreting data and metrics
- Offered friendly and efficient service to employees and colleagues, handled challenging situations with ease
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Senior Operations Executive
Concentrix-Barclays
Noida, India
05.2021 - 07.2021
- Assigned delegates to manage high volume of e-mails and call transfers
- Tended to urgent correspondence to facilitate communication or resolution
- Met customer call guidelines for service levels, handle time and productivity
- Trained new personnel regarding company operations, policies and services
- Sought ways to improve processes and services provided.
Customer Service Associate
Amazon
Noida, India
06.2019 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Developed and actualized customer service initiatives to decrease wait times
- Provided primary customer support to internal and external customers
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Worked varied hours to meet seasonal and business needs
- Trained and supported new team members, maintaining culture of collaboration
- Tracked attendance and evaluated progress for assigned trainees
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training
- Handled customer centric culture within the business; improving quality, productivity and efficiency.
Education
MBA - Human Resources Management
NMIMS
Mumbai ,India07-2022
Bachelor of Computer Applications - Computer And Information Sciences
IMS, Noida
Noida , India 05-2019
Skills
- Process improvement specialist
- Team management
- Excellent Communication Skills both verbal and written
- Adaptable and up for new challenges and tasks
- Quality management
- Training and shadowing
- Auditing
- Superb time management skills
- Project Management
- Process Analysis
- Process Improvement
- Cross-Functional Collaboration
- MS Office
- Inbound and Outbound Calling
- MS Office proficiency
- Team Collaboration
- Cross-Functional Team Collaboration
Certification
Attained Lean Six Sigma White Belt Certification by Advanced Innovation Group Pro Excellence (AIGPE)
Hobbies and Interests
- Dancing
- Reading
- Watching Documentaries and TV series
- Travelling and exploring new places
Timeline
Process Specialist- HRC
Wipro
08.2021 - Current
Senior Operations Executive
Concentrix-Barclays
05.2021 - 07.2021
Customer Service Associate
Amazon
06.2019 - 02.2021
MBA - Human Resources Management
NMIMS
Bachelor of Computer Applications - Computer And Information Sciences
IMS, Noida
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