SHIVIKA DHIMAN
Epping,VIC
Summary
Proven hardworking leader and worker with a track record of enhancing guest satisfaction and streamlining operations across various roles at IHG - InterContinental Hotels Group. Excelled in staff training, relationship building, and quality assurance, significantly improving cleanliness ratings and customer loyalty. Skilled in chemical handling and fluent in English, adept at fostering team collaboration and exceeding performance standards.
Overview
1
1
year of professional experience
Work History
Housekeeping Cleaner
IHG - InterContinental Hotels Group
01.2024 - Current
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
- Consistently met deadlines despite fluctuating workloads due to seasonal changes in occupancy rates at the property.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Kitchen Supervisor
Rumaisa Pastry
11.2023 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Monitored food preparation, production, and plating for quality control.
- Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
Front Desk Supervisor
CALC [ GD INFOTECH]
07.2023 - 10.2023
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Scheduled and assigned daily work and activities for team members.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
Education
Diploma - Hospitality Management
Cornell Institute of Training
Melbourne, VIC06.2026
Certificate IV - KITCHEN MANAGEMENT
Cornell Institute of Training
Melbourne 12.2025
Certificate III - Cookery
Cornell Institute of Training
Melbourne, VIC05.2025
Skills
Staff Training
Guest Service and Support
Relationship Building
Work Planning and Organization
Team Support and Collaboration
Time Management
Quality Assurance Controls
Chemical Handling
Fluent iN ENGLISH-SPEAKING
Physically strong
Housekeeping
LEADERSHIP
References
Miss. Jeniffer Ward
Assistant Manager at Intercontinental Hotel
0469970757
Miss Avneet kaur
Supervisor at Intercontinental Hotel
0451106236
Timeline
Housekeeping Cleaner
IHG - InterContinental Hotels Group
01.2024 - Current
Kitchen Supervisor
Rumaisa Pastry
11.2023 - 01.2024
Front Desk Supervisor
CALC [ GD INFOTECH]
07.2023 - 10.2023
Diploma - Hospitality Management
Cornell Institute of Training
Certificate IV - KITCHEN MANAGEMENT
Cornell Institute of Training
Certificate III - Cookery
Cornell Institute of Training
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