Shiv Karan Reddy Madadi

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Customer Service Representative
  Handled a wide range of client enquiries, including withdrawal information, lodging Notices of Intent (NOI), First Home (FH) scheme enquiries, concessional and non-concessional contribution (CG) queries, and pension-related support. Provided accurate information, ensured compliance with regulations, and delivered clear, customer-focused assistance across all interactions.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Provided frontline support to customers with inquiries pertaining to routine banking, transactions, and account management.
Upholstered customer satisfaction by promptly addressing concerns and providing precise information.
Resolved customer complaints with empathy, thereby fostering increased loyalty and repeat business.
Effectively managed high-stress situations, maintaining professionalism under pressure while resolving disputes or conflicts.