Shivneel Kumar
Melbourne
Summary
Proven professional with a strong work ethic and exceptional customer service skills, demonstrated through successful stints at Direct Couriers and Chorus New Zealand. Expert in GPS route planning towards my next destination. Renowned for dependability and a knack for maintaining high safety standards, my career is marked by achievements in improving customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Truck Driver
Direct Couriers
11.2020 - 02.2025
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Maintained high standards of vehicle cleanliness and organization, ensuring readiness for inspections.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
Fiber Optic Technician
Chorus New Zealand
01.2015 - 08.2017
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
- Provided exceptional customer service through clear communication about project progress, timelines, and expectations throughout the process.
- Improved customer satisfaction by promptly responding to service requests and providing high-quality technical support.
Sales Representative
Pan Pac Distributors
01.2018 - 11.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Exceeded sales targets through effective planning and goal setting.
Education
No Degree -
Veisaru Indian School
Veisaru Ba, Fiji IslandsNo Degree -
Manurewa Intermediate School
Auckland New ZealandNo Degree -
Manurewa High School
Auckland New ZealandSkills
- Safe driving
- Strong work ethic
- Self-motivation and discipline
- Safe driving practices
- Dependable and reliable
- Customer service
- Customer relationship building
- Load security
- GPS and route planning
Languages
English
Full Professional
Hindi
Full Professional
Interests
- Team Sports
- Soccer
- Video Gaming
- Cooking
License
Currently Hold a New Zealand Licence of:
- Class 2 Full license/ MR
- Class 4 Learner/ HR
In process of getting a license conversion from VIC ROADS
Timeline
Truck Driver
Direct Couriers
11.2020 - 02.2025
Sales Representative
Pan Pac Distributors
01.2018 - 11.2020
Fiber Optic Technician
Chorus New Zealand
01.2015 - 08.2017
No Degree -
Veisaru Indian School
No Degree -
Manurewa Intermediate School
No Degree -
Manurewa High School
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