Doctor
Shivneel Raj Kumar
Raiwqaqa Health Centre
North Toowoomba,QLD
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteer
Location Preference
On-SiteHybrid
Location:
North Toowoomba, QLD, AU
Open to relocation:
Yes
Important To Me
Career advancementCompany CulturePersonal development programsWork-life balanceFlexible work hoursWork from home optionPaid time offHealthcare benefits
Customer-focused Travel Consultant with a successful background in the medical field. Delivered exceptional client service and managed complex tasks in fast-paced environments through strong communication skills and strategic thinking. Committed to enhancing client experiences and achieving team goals with a detail-oriented and organized approach.
2
Languages
1
Certification
6
Years of experience
6
years of post-secondary education
Work History
Medical Officer
5 Years
Raiwqaqa Health Centre | 01.2021 - 01.2026
- Provided high-quality customer service to diverse clients, fostering clear communication and empathy to enhance client satisfaction.
- Explained complex information in simple, reassuring ways — a key skill for guiding clients through travel options and itineraries.
- Coordinated daily operations, including scheduling and documentation, to ensure seamless workflow and effective client support.
- Established trust and maintained long-term client relationships through consistent and reliable service delivery.
- Client Service & Communication Experience (from Medical Practice)
Tamavua COVID Isolation Unit | 01.2021 - 01.2021
- Worked efficiently under pressure while maintaining calm, clear communication with clients and colleagues.
- Strengthened teamwork, adaptability, and service delivery — essential for busy retail travel settings.
- High-Pressure, Fast-Paced Environment Experience
Suva EOC & Command Centre Retrieval Team | 01.2021 - 01.2021
- Coordinated logistics, communication, and operational tasks for emergency response activities.
- Demonstrated strong organisational skills and the ability to manage multiple priorities — directly transferable to itinerary planning and booking management.
- Operational Coordination & Logistics Experience
FEMAT Field Hospital | 01.2021 - 01.2021
- Assisted with client flow, documentation, and service delivery in a dynamic environment.
- Enhanced customer-focused service and problem-solving skills.
- Customer Flow & Service Delivery
Internship
1 Year
CWM Hospital | 01.2020 - 01.2021
- Managed client interactions, maintained detailed records, and supported administrative processes to enhance service delivery.
- Cultivated communication and organisational skills through collaboration with multiple departments.
- Facilitated essential customer service and administrative functions.
Education
Bachelor of Medicine & Bachelor of Surgery (MBBS) - Bachelor of Medicine and Bachelor of Surgery
College of Medicine Nursing And Health Science - Fiji
01.2014 - 12.2019
Graduated: 2019
Skills
Client engagement
Clinical knowledge
Interpersonal communication
Organizational management
Conflict resolution
Documentation accuracy & data entry
Sales relationship management
Travel planning interest & destination knowledge
Certification
- Emergency Obstetric & Newborn Care Training (2020, 2025) – teamwork, communication, precision
- Basic & Advanced Life Support Training (2021) – calm decision-making under pressure
- Essential Pain Management Training (2021) – client empathy & clear communication
- Outbreak Response Training – Fiji CDC (2024) – coordination & operational planning
Personal Information
Date of Birth: 16/06/1995
Languages
English
Professional Working
Hindi
Native or Bilingual
Timeline
Medical Officer
Raiwqaqa Health Centre
01.2021 - 01.2026Read more
Tamavua COVID Isolation Unit
01.2021 - 01.2021Read more
Suva EOC & Command Centre Retrieval Team
01.2021 - 01.2021Read more
FEMAT Field Hospital
01.2021 - 01.2021Read more
Internship
CWM Hospital
01.2020 - 01.2021Read more
College of Medicine Nursing And Health Science - Bachelor of Medicine & Bachelor of Surgery (MBBS), Bachelor of Medicine and Bachelor of Surgery
01.2014 - 12.2019Read more