Quote to Revenue Transformations
Shiv Prakash Jalandra
Principal Solution Architect
Summary
A curious and versatile professional with a unique blend of business acumen and technical expertise. Skilled in collaborating with key stakeholders, including C-level executives, to bridge the gap between business goals and technical execution. Experienced in cloud technologies and proficient in multiple programming languages, delivering innovative solutions. Adept at identifying opportunities for technological advancement while aligning with organizational objectives in fast-paced environments.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
5
5
Certificates
Work History
Principal Solution Architect
Zuora Australia Pty Ltd
05.2021 - Current
- Led multiple high-impact transformation projects across various domains concurrently, managing the full lifecycle from pre-sales to go-live, with projects involving 2,000+ man-hours of effort.
- Delivered successful outcomes on time, exceeding client expectations and achieving high customer satisfaction by effectively managing stakeholders and addressing complex needs, ensuring seamless project delivery and enhanced client relationships.
- Collaborate with sales and engineering teams to conduct technical discovery and scoping workshops and help them to solve critical business use cases for existing customers and new prospects.
- Prepare ROM (Rough Order of Magnitude) and present proposal decks with implementation costs and efforts, including writing Statement of Work (SOW).
- Lead business & technical discussions with customers, highlighting value and best practices for implementing solutions.
- Presented roadmap and technology infrastructure to customers, demonstrating deep familiarity with APIs, platform infrastructure, security and integration capabilities.
- Communicate effectively at both business and technical levels, collaborating with distributed teams to achieve customer success.
- Create and present architecture deliverables, including ecosystem/integration diagrams, ERD, business process flows, and mock-ups.
- Design solutions using the full Zuora product portfolio and integrate with external web applications using RESTful APIs.
- Deliver end-to-end solutions, including product demos, requirement/design workshops, build, test, deployment, data migration, and handover.
- Review technical team deliverables for compliance with architecture standards and best practices across region implementations.
- Worked in close partnership with product managers and engineering teams to test, refine, and deliver new features and product enhancements, offering proactive feedback based on customer use cases and market demands to drive product evolution and customer satisfaction.
- Provide expert services and guidance to Zuora partners.
- Mentored junior architects and developers, fostering a culture of continuous learning and innovation.
Solution Designer
Singtel Optus Pty Ltd
10.2019 - 04.2021
- Developed and implemented proactive data check scripts that identified and prevented a significant revenue leak for Optus, exceeding $1 million in savings.
- Delivered high-quality solutions on time and within budget constraints, ensuring client satisfaction and repeat business.
- Optimized end-user experience through careful consideration of user needs during solution design process.
- Led presentations to key stakeholders outlining proposed solution designs while addressing any concerns or questions raised during these sessions.
- Review and analyze solution designs, IAs, and system integration with vendors and business teams to identify solution gaps, revenue impact, and customer experience issues.
- Design and develop automations for data reconciliation in Billing, Payments, and Usage areas.
- Coordinate with vendor technical experts and IT teams to resolve major production issues impacting consumers or business customers.
- Perform data analysis to calculate revenue and customer impact for issues affecting usage and billing.
- Automate manual tasks such as reconciliation scripts, alerts, and bill checks, reducing manual effort and increasing team efficiency using Python, PL/SQL, Shell Scripting.
Senior Software Engineer
Openet Pty Ltd
06.2019 - 10.2019
- Gathered requirements for new Change Requests and developed scalable, high-quality solutions for RCAF and TDF.
- Served as the primary point of contact for customers on all technical and solution-related inquiries for RCAF and TDF.
- Integrated Bequant system with Optus UAT environment to perform Proof of Concept (POC) and gather statistics for TCP optimization project.
- Architected and expanded server setup, scaling up existing PCRF capabilities.
- Collaborated with Optus Network team to identify, discuss, and resolve defects and gaps.
- Implemented RCAF functionality using DSD (Openet Proprietary Language) and VoltDB.
- Integrated and configured servers in production for Allot TDF solutions.
Tech Lead
Amdocs Philippines Inc.
05.2016 - 03.2019
- Led a successful data migration of 11 million subscriptions from the Customer Management, Billing & Usage team, demonstrating strong project management and organizational skills.
- Led a 7-member team responsible for development, data migration, maintenance, and production support activities, ensuring smooth operations and timely issue resolution.
- Engaged in solution discussions with customer architects and stakeholders to gather business requirements, map them to technical solutions, and deliver high-level designs and Impact Assessment
- Managed project schedules, deliverables, and cost negotiations, providing estimations for functional/business requirements and change requests to ensure alignment with customer expectations.
- Mentored junior developers, fostering a culture of continuous learning and skill improvement.
- Collaborated with product managers to define technical requirements and develop innovative solutions for complex problems.
- Enhanced application performance by identifying bottlenecks and optimizing code.
- Reduced system downtime with proactive monitoring, timely troubleshooting, and efficient issue resolution.
- Led automation efforts in the billing area by creating solutions using Python, Shell Scripting, and PL-SQL to reduce manual interventions and improve operational efficiency.
Technical Lead/Scrum Master
Amdocs Development Ltd
08.2010 - 06.2016
- Led and worked with Scrum teams (5-7 members), facilitating sprint planning, daily scrums, sprint reviews, retrospectives, and stakeholder meetings to ensure effective project delivery.
- Acted as both Scrum Master and a key member of the Development Team, driving agile methodologies and continuous improvement across the project lifecycle.
- Managed and led the development team from project initiation to final product delivery, ensuring adherence to deadlines, quality, and client requirements.
- Utilized Rally, Jira, and LeanKit to track product backlogs, monitor burn-down metrics, velocity, and break down tasks for efficient project management.
- Worked closely with the project owner on backlog management, ensuring continuous delivery of features and alignment with business goals.
- Coordinated with various integration teams to design and develop Integration Layers (IL) for Amdocs products, meeting SLAs and ensuring smooth system integration.
- Developed software solutions using C++, Java, SQL, PL/SQL, and Shell scripting, while conducting code and test case reviews to ensure adherence to quality standards.
- Presented software demos to stakeholders and internal/external customers, influencing product evolution through technical insights and product knowledge.
Education
Bachelor in Technology (B.Tech) - Computer Science
Guru Nanak Dev University
Amritsar, Punjab, India 05.2006 - 05.2010
Skills
Stakeholder management
Software
Salesforce, Hubspot
Rally, Jira, Confluence
AWS & Microsoft Azure
Python, C
PL/SQL, Shell Scripting, Liquid, JSONata
RESTful & SOAP APIs
System Integration
Certification
TOGAF Certified - The Open Group
Timeline
Microsoft Certified: Azure Fundamentals Certification
12-2024
TOGAF Certified - The Open Group
05-2023
Zuora Certified Revenue Analyst
02-2022
Zuora Certified Consultant
09-2021
Principal Solution Architect
Zuora Australia Pty Ltd
05.2021 - Current
Solution Designer
Singtel Optus Pty Ltd
10.2019 - 04.2021
Senior Software Engineer
Openet Pty Ltd
06.2019 - 10.2019
Professional Scrum Master 1 -Scrum.org
10-2018
Tech Lead
Amdocs Philippines Inc.
05.2016 - 03.2019
Technical Lead/Scrum Master
Amdocs Development Ltd
08.2010 - 06.2016
Bachelor in Technology (B.Tech) - Computer Science
Guru Nanak Dev University
05.2006 - 05.2010
Skills
- Enterprise Architecture
- Agile Methodologies
- Stakeholder Management
- Client-facing Skills
- Communication and Collaboration
- Customer Success
- Problem Solving
- SaaS Sales
Key Accolades
- Rated Solution Architect of the Year in Asia Pacific & Japan Region, 2021.
- Outstanding performer (Rating 1) in Optus Consumer Business Unit for Financial Year Mar-20 to Mar-21.
- Outstanding Performer for six consecutive years (2013 to 2018) in Amdocs.
- Performance Excellence Award for OPTUS Project, Feb 2017.
- Performance Excellence Award for T-Mobile, Czech Republic (Transformation Project).
- Nominated for RMCC Most Valuable Player (Quality Star) of February 2015, for delivering Release with zero defects.
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