Grace Bao

• Delivered tailored support coordination to elderly clients and families, addressing individual needs.
• Conducted home safety assessments and submitted reports for timely follow-up actions.
• Collaborated with internal teams to source appropriate equipment and care options.
• Provided training and guidance to home care workers, improving service quality.
• Promotion and implementation of elderly care products.

Provided direct support services to clients with physical and intellectual disabilities.

Assisted clients with daily living activities and offered emotional support.

Facilitated community engagement to enhance social interaction.

• Cultivated strong rapport with clients, promoting independence and dignity.

• Coordinated services for clients with complex needs under NDIS guidelines.
• Liaised with healthcare providers, community services, and families to advocate for clients.
• Communicated regularly with caseworkers from other agencies involved in a client's case.
• Advised clients on available benefits and entitlements such as welfare assistance programs.

• Evaluated and addressed individual client needs to ensure appropriate support services.
• Interviewed clients and families to identify specific service requirements.
• Produced referrals for community resources, housing, and transportation assistance.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.