Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
software
soft skills
Accomplishments
Timeline
Generic

SHIYUAN WANG

NEWCASTLE,New South Wales

Summary

Attentive Waitress known for highly productive and efficient task completion. Specialize in customer service, time management, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring seamless dining experiences for guests.

Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Waitress

KAIFAN RESTAURANT PTY LTD
Newcastle, New South Wales
10.2022 - Current
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Coordinated with managers to identify skill or knowledge gaps and implement training needs.
  • Organized and coordinated training sessions for new employees.

Cashier

McDonald
Newcastle, New South Wales
10.2022 - 05.2023
  • Welcomed customers, offering assistance to help find store items.
  • Help customers order food using self-service ordering machines.
  • Processed returned merchandise by strictly following store return and exchange procedures.

Business Operations Assistant

Qingdao Dingshi International Logistics Co., LTD
QINGDAO, CHINA
07.2019 - 12.2021
  • Communicated with clients regarding account status and project updates.
  • Coordinated with vendors to ensure timely delivery of goods or services.
  • Actively participated in meetings with senior management personnel discussing strategic plans for growth.
  • Determined business priorities and negotiated cost, quality and service with cross-functional business leaders.

Education

MBA - Business Administration

THE UNIVERSITY OF NEWCASTLE
Newcastle, NSW
07-2024

MBA - International Business

THE UNIVERSITY OF NEWCASTLE
Newcastle, NSW
12-2023

Skills

  • Market research
  • Customer service
  • Project management
  • Team collaboration
  • Problem solving
  • Effective communication
  • Menu design
  • Decision-making
  • Beverage preparation
  • Sales techniques
  • Stress management
  • Payment processing

Affiliations

  • I go to church three times a week and practice my English with the staff.

Certification

  • Driver's license.
  • RSA license

Languages

English
Professional
Chinese (Mandarin)
Native/ Bilingual

software

  • Proficient in Microsoft Office: advanced level in Excel(VLOOKUP Pivot table, conditional formatting etc.), Word and PowerPoint
  • Competent in MYOB and familiar with Xero
  • General knowledge of Enterprise Resource Planning(ERP)
  • Able to learn new system and software quickly and efficiently

soft skills

  • A passionate and can-do attitude in a high-volume working environment.
  • Strong attention to details: high degree of accuracy in processing data entry.
  • Competence in solving problems: strong initiative in data collection, analysis and provide solution.
  • Strong time management skill: multi-tasking ability to prioritize different tasks under pressure and to tight deadlines.
  • Excellent communication skill: liaise with internal departments and external suppliers effectively and efficiently.
  • Reliable team member: an adaptable and proactive team player.

Accomplishments

When I was an undergraduate in China, I served as the secretary-general of the Student Union

When I was studying at Newcastle University, I was awarded a $10,000 scholarship

Timeline

Waitress

KAIFAN RESTAURANT PTY LTD
10.2022 - Current

Cashier

McDonald
10.2022 - 05.2023

Business Operations Assistant

Qingdao Dingshi International Logistics Co., LTD
07.2019 - 12.2021

MBA - Business Administration

THE UNIVERSITY OF NEWCASTLE

MBA - International Business

THE UNIVERSITY OF NEWCASTLE
SHIYUAN WANG