Shiza Khan
Minto,NSW
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist/Office Assistant
Southwest Community Transport
10.2026 - Current
- Provide professional, customer-focused service while managing bookings, enquiries, and accurate data entry across multiple systems.
- Support smooth daily operations through organized administrative assistance, clear communication, and reliable workflow management.
- Maintain high performance in fast-paced, high-volume environments by prioritizing tasks, meeting KPIs, and resolving issues proactively.
Administration Assistant
Al Faisal School Campbelltown
01.2025 - 07.2025
- Manage student records, attendance, and documentation while coordinating schedules, meetings, and school events.
- Handled enquiries across phone and email and supported daily classroom and office operations through data entry, filing, and preparation of learning materials.
- Contributed to smooth procedures and positive student experiences by supporting wellbeing, behavior, and the implementation of office processes.
Early Childcare Educator
Exceed ECC, Z Recruitment, Randstad
07.2021 - 12.2024
Education
Bachelors in commerce -
University of Karachi
01.2006
Certificate IV - Business Administration
TAFE
01.2024
Certificate IV - Information Technology
TAFE
01.2023
Diploma - Early Childcare
TAFE
01.2022
Certificate III - Information Technology
TAFE
01.2021
Skills
- Administrative Support
- Maintain accurate records, manage documentation, and coordinate schedules, meetings, and events to support smooth daily operations
- Customer Service
- Handle high-volume phone and email enquiries with professionalism, providing clear information and positive stakeholder experiences
- Office Coordination
- Support workflow efficiency through data entry, reporting, and task coordination while following WHS, EEO, and ethical practice standards
- Communication Skills
- Liaise confidently with parents, staff, and management to resolve administrative issues and ensure consistent information flow
- Data & Reporting
- Collect and organize data to produce clear summaries and reports that support informed decision-making
- Microsoft Office Suite
- MS Word – Complex documents, business templates, 40 wpm typing speed
- MS Excel – Pivot tables, conditional formatting, data validation, HVX-Lookup, formulas & functions, data summarization, charts & graphs
- MS Outlook – Organizing calendars, prioritizing emails and tasks, scheduling meetings
- MS Power Point - Slide layout & themes, multimedia, data visualization and animation
- Office Equipment
- Familiarity with common office equipment like printers, scanners, projectors
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Scheduling
- Office administration
- Data inputting
- File management
- Administrative support
- Tech-Savvy
- Multi-line telephone systems
Certification
· Current Working with Children Check
· Current First Aid Certificate
· Current WHS Certificate
· NDIS Check
· Police check
Languages
English
Full Professional
Hindi
Professional Working
Timeline
Receptionist/Office Assistant
Southwest Community Transport
10.2026 - Current
Administration Assistant
Al Faisal School Campbelltown
01.2025 - 07.2025
Early Childcare Educator
Exceed ECC, Z Recruitment, Randstad
07.2021 - 12.2024
Certificate IV - Business Administration
TAFE
Certificate IV - Information Technology
TAFE
Diploma - Early Childcare
TAFE
Certificate III - Information Technology
TAFE
Bachelors in commerce -
University of Karachi