Overview
Work History
Education
Skills
Timeline
Generic
Shkelzen Dema

Shkelzen Dema

WINDSOR GARDENS,SA

Overview

13
13
years of professional experience

Work History

Barista

COFFE&DREAMS
ADELAIDE, SA
06.2023 - 11.2023

Waiter

Triangolo & Syla Hotel
Kamez, Tirana, Albania
01.2020 - 01.2023
  • Greet and escort customers to their tables
  • Serve food and drink orders
  • Prepare tables by setting up linens, silverware and glasses
  • Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
  • Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
  • Follow all relevant health department regulations
  • Provide excellent customer service to guests.

Waiter

Grand Oslo Bar
Tirana, Albania
01.2015 - 01.2020
  • Providing excellent wait service to ensure satisfaction
  • Taking customer orders and delivering food and beverages
  • Making menu recommendations, answering questions and sharing additional information with restaurant patrons.

Broker

Sigal Uniqa Group Austria
01.2014 - 01.2016
  • Speaking with clients to assess their needs and identify suitable insurance cover
  • Researching policies and negotiating with insurance companies
  • Arranging comprehensive insurance cover for clients
  • Making sure clients fully understand the terms of their cover.

Waiter

PRADO CAFE
Tirana, Albania
01.2011 - 01.2015
  • Interacting with customers by taking their orders
  • Making recommendations, providing them with accurate bills
  • Serving them food and drinks, processing payments, and supplying them with whatever they need in a timely manner
  • Handling multiple tables and tasks in an efficient manner
  • Cleaning and clearing tables.

Education

CERTIFICATE - RSA

RSA
Adelaide, SA
11-2023

Diploma - Bachelor of Justice -

JAZZ CLUB TAKE 5 - NIGHT CLUB

High School -

KRISTAL UNIVERSITY

Skills

  • Management Skills
  • Creativity
  • Negotiation
  • Critical Thinking
  • Leadership

Timeline

Barista

COFFE&DREAMS
06.2023 - 11.2023

Waiter

Triangolo & Syla Hotel
01.2020 - 01.2023

Waiter

Grand Oslo Bar
01.2015 - 01.2020

Broker

Sigal Uniqa Group Austria
01.2014 - 01.2016

Waiter

PRADO CAFE
01.2011 - 01.2015

CERTIFICATE - RSA

RSA

Diploma - Bachelor of Justice -

JAZZ CLUB TAKE 5 - NIGHT CLUB

High School -

KRISTAL UNIVERSITY

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Shkelzen Dema