Shkelzen Dema
WINDSOR GARDENS,SA
Overview
13
13
years of professional experience
Work History
Barista
COFFE&DREAMS
ADELAIDE, SA
06.2023 - 11.2023
Waiter
Triangolo & Syla Hotel
Kamez, Tirana, Albania
01.2020 - 01.2023
- Greet and escort customers to their tables
- Serve food and drink orders
- Prepare tables by setting up linens, silverware and glasses
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Follow all relevant health department regulations
- Provide excellent customer service to guests.
Waiter
Grand Oslo Bar
Tirana, Albania
01.2015 - 01.2020
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
Broker
Sigal Uniqa Group Austria
01.2014 - 01.2016
- Speaking with clients to assess their needs and identify suitable insurance cover
- Researching policies and negotiating with insurance companies
- Arranging comprehensive insurance cover for clients
- Making sure clients fully understand the terms of their cover.
Waiter
PRADO CAFE
Tirana, Albania
01.2011 - 01.2015
- Interacting with customers by taking their orders
- Making recommendations, providing them with accurate bills
- Serving them food and drinks, processing payments, and supplying them with whatever they need in a timely manner
- Handling multiple tables and tasks in an efficient manner
- Cleaning and clearing tables.
Education
CERTIFICATE - RSA
RSA
Adelaide, SA11-2023
Diploma - Bachelor of Justice -
JAZZ CLUB TAKE 5 - NIGHT CLUB
High School -
KRISTAL UNIVERSITY
Skills
- Management Skills
- Creativity
- Negotiation
- Critical Thinking
- Leadership
Timeline
Barista
COFFE&DREAMS
06.2023 - 11.2023
Waiter
Triangolo & Syla Hotel
01.2020 - 01.2023
Waiter
Grand Oslo Bar
01.2015 - 01.2020
Broker
Sigal Uniqa Group Austria
01.2014 - 01.2016
Waiter
PRADO CAFE
01.2011 - 01.2015
CERTIFICATE - RSA
RSA
Diploma - Bachelor of Justice -
JAZZ CLUB TAKE 5 - NIGHT CLUB
High School -
KRISTAL UNIVERSITY