Shlokh Predy
Melbourne
Summary
Experienced Business Analyst skilled in business process mapping, documentation, data visualization, requirement gathering, and financial analysis. Proficient in ERP systems (Prestartr), CRM platforms (Salesforce, Siebel), and data analytics tools (MS Excel, Power BI, MySQL) to analyze trends and create insightful visualizations that drive informed decision-making. Demonstrated ability to align stakeholder requirements with project deliverables and optimize business processes. Seeking an opportunity to apply analytical skills and ERP knowledge in a environment to enhance operational efficiency and support strategic growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Analyst
Cloudcon
11.2024 - 01.2025
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams by developing BRD's as per the requirements.
- Designed workflows and process maps to optimize task creation, employee assignments, work order generation, and timesheet management with approval processes
- Created and documented user stories in Jira, ensuring comprehensive requirement tracking and alignment with project goals
- Designed and implemented structured test cases, defining replication steps and expected outcomes to support system functionality
- Used Lucidchart and Microsoft Visio to create end-to-end process maps, enhancing clarity and efficiency in business operations
- Leveraged Confluence for centralized documentation and knowledge management, improving accessibility and version control
- Utilized Jira for Agile project management, facilitating sprint planning, backlog grooming, and milestone tracking
- Conducted Gap Analysis and Requirements Traceability Matrix (RTM) to validate system functionalities, ensuring regulatory compliance and stakeholder alignment
Business Analyst Intern
Asquare Technologies
01.2022 - 12.2022
- Developed interactive dashboards in Power BI using advanced DAX queries, calculated measures, and data modelling to provide actionable insights for stakeholders
- Conducted comprehensive data analysis using SQL and Power Query to extract, transform, and visualize key company metrics, ensuring accurate performance tracking
- Cleaned and prepared large datasets using advanced Excel functions (PivotTables, VLOOKUP, INDEX-MATCH, conditional formatting) to improve data integrity
- Collaborated with senior Business Analysts to interpret complex datasets, identify key trends, and provide strategic recommendations to optimize business processes
- Documented data analysis workflows in Confluence, ensuring transparency, version control, and seamless access for cross-functional teams.
- Improved team collaboration by organizing regular status update meetings and maintaining clear channels of communication among team members.
Retail Sale Consultant
Vodafone
12.2023 - Current
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Improved operational efficiency by 15% by streamlining sales processes and optimizing workflows
- Utilized CRM tools (Siebel, Salesforce, RQ) to manage customer data, analyse sales trends, and enhance customer retention strategies
- Applied data-driven insights to develop and execute effective sales strategies, improving customer acquisition and engagement
- Strengthened stakeholder communication through regular client interactions and follow-ups, ensuring high customer satisfaction
- Supported business decision-making by generating sales reports and performance analytics to track key KPIs.
Education
Information Technology
Royal Melbourne Institute of Technology
Melbourne, VIC12.2024
Bachelor of Commerce -
University of Pune
12.2021
Skills
- Business Requirements Analysis
- Project management
- Cross-Functional Teamwork
- Workflow Analysis
- Visual Data Representation
- Customer relationship management
Additional Information
- Full working rights in Australia
- Member of the Australian Computer Society (ACS)
- Volunteer as a Logistic Representative of MMYS
Certification
- Microsoft Office Specialist (MOS) Certification
- Business Analytics - Asquare Technologies
Languages
English
Hindi
Malayalam
Timeline
Business Analyst
Cloudcon
11.2024 - 01.2025
Retail Sale Consultant
Vodafone
12.2023 - Current
Business Analyst Intern
Asquare Technologies
01.2022 - 12.2022
Information Technology
Royal Melbourne Institute of Technology
Bachelor of Commerce -
University of Pune
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