SHOAIB ALI
Sydney,Australia
Summary
Solution-focused Technical Support Engineer known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software configuration, and system diagnostics. Excel in problem-solving, communication, and team collaboration, ensuring seamless operations and client satisfaction.
Overview
6
6
years of professional experience
Work History
Coles Express
Customer Service Representative
Sydney
10.2019 - 12.2021
- Provided excellent customer service by engaging in conversations with customers on the sales floor.
- Performed price checks according to company policy and adjusted prices accordingly.
- Operated cash register efficiently while providing an accurate accounting of all transactions.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Technical Support Engineer
Knoah Solutions
Hyderabad
01.2016 - 10.2018
- Delivered exceptional technical support to a diverse client base, leading to increased customer satisfaction.
- Executed installation and minor repairs to hardware, software, and peripheral equipment, adhering to rigorous design and installation specifications
- Maintained comprehensive records of daily data communication transactions, problems, remedial actions, and installation activities
- Technical Chat support for TIME WARNER CABLE and SPECTRUM.
- Support includes Internet, Email and Voip.
- Assisted customers with troubleshooting software and hardware issues.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Provided real-time support via phone, email, and chat to address customer technical concerns.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Configured and installed hardware and software solutions to meet organizational needs.
Education
Master of Science in Information Technology -
Victorian Institute of Technology
12.2021
BCom Computers -
Osmania University
03.2014
Skills
- Technical Troubleshooting
- Application support
- Software Installation
- System Configuration Changing
- Technical Documentation
- Problem-Solving
- Network Operational Enhancements
- Help Desk Support
- VoIP Systems
- Network Security
- System Administration
- Network configuration
- Network Performance Analysis
- MS Word, Excel, and Outlook
- Understanding of SQL
- Understanding of Power BI
WORK RIGHTS
- Full Time (Visa Subclass 485)
Timeline
Coles Express
Customer Service Representative
10.2019 - 12.2021
Technical Support Engineer
Knoah Solutions
01.2016 - 10.2018
Master of Science in Information Technology -
Victorian Institute of Technology
BCom Computers -
Osmania University
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