SHOAIB MAHMUD AUM
Kings Meadows,Australia
Summary
I am a dynamic, organized, and self-motivated Accounting graduate seeking to secure a position in an organization which will utilize my Master of Professional Accounting degree and previous job experience. I also have more than four years’ combined working experience in Customer Service as well as Reservation and Administration department where I have developed strong communication skills in a customer facing role. I hope to develop my accounting skills as well as skills related to my present job role and look forward to embarking on a successful career in future. Moreover, I have worked in a part time role as a Purchasing Clerk at Melbourne Marriott hotel which helped me to develop my knowledge on inventory management system & purchasing operations. In addition, my current job role as a Duty Manager at Hotel Grand Chancellor, Launceston enhanced my internal and external reporting abilities in a broad hotel operation.
Overview
6
6
years of professional experience
Work History
Duty Manager
Hotel Grand Chancellor
07.2023 - Current
- Monitor and oversees the day to day operation and function of the department and Hotel and proper use of all its resources, exercising administrative control and supervision of employees with respect to work assignment, employee performance and training
- Perform, train and instruct on all the functions and responsibilities of direct reports
- Ensures the smooth and efficient running of Front Office and the Hotel
- Prepares and oversees weekly staffing schedules, monitoring staff attendance and labor planning to meet with activity in the Hotel so as to maintain cost effectiveness
- Prepares various monthly, weekly and daily reports and submit them to immediate manager
- Provides excellent customer service experiences to all guests ensuring requests are auctioned immediately
- Actively contributes to meeting the Departments/ Hotel’s financial goals
- Prepares financial, operational and monthly revenue reports so that management can set their future objectives to meet the desired goal.
Operation & Reservation Manager
Village Family Motor Inn
01.2021 - 06.2023
- Directing and overseeing reservation, reception, room service and housekeeping activities
- Assessing and reviewing customer satisfaction
- Observe and maintain reservations in RMS including rooms and guest service systems, procedures, company standards and policies
- Conducting all the check in and check out and allocating room based on customer requirements
- Preparing cash transaction report from daily transaction to track the transaction accuracy
- Attending phone calls for direct booking and resolving customer inquiries
- Preparing debtor ledger to track the unpaid invoices on monthly basis
- Maintain communication with booking channels and online agents to put promotion in order to increase the booking rates
- Communicates and interacts effectively with guests, clients and suppliers.
Purchasing Clerk (Part time)
Melbourne Marriott Hotel
03.2019 - 01.2021
- Receive and count stock items, and records data by using inventory management system
- Pack and unpack items to be stocked on shelves in stockrooms, or storage yards
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
- Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations
- Order supplies as needed for daily operations, as well as special order items
- Keeps records to maintain inventory control, cost containment and assure proper stock levels
- Coordinate with vendors to maintain optimal product quality and recommend improvements
- Operates simple office machines (which may in some cases include computer assisted inventory, automotive equipment, and may operate a forklift or other light equipment used in moving heavy items)
- Feedback following use of the goods from the end users.
Junior Accountant
Afficher Australia Pty Ltd.
02.2018 - 03.2019
- Prepares and maintains all regular accounting processes such as account payables and journal entries plus monthly closure accounts
- Prepares bank statements and reconciling them with general ledger entries
- Organize all company financial programs and ensure compliance to budgetary requirements
- Documents financial transactions by entering account information
- Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports
- Keeps an eye on incoming payments from accounts receivable and outgoing payments from accounts payable
- Prepares financial reports that display the company’s profits, equity and cash flow
- Assist company in account reconciliation process on monthly basis
- Analyses different general ledger accounts regularly
- Maintains customer confidence and protects operations by keeping financial information confidential.
Education
Diploma (Advanced) in Leadership Management -
ALTEC College
Melbourne, VIC02.2020
Professional Year Program -
Performance Education
02.2019
Master of Professional Accounting -
Central Queensland University
Melbourne, VIC11.2017
Bachelor of Business Administration -
East West University
Dhaka, Bangladesh08.2014
Skills
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
Languages
Bengali
English
Key Skills Summary
- Familiar with balance sheets and profit and loss statements.
- Trained in coding and processing invoices.
- Trained in Reservation Software RMS & HMS.
- Good Operational and Administrative skills including internal and external reporting.
- Exposure to MYOB and XERO accounting software.
- Excellent organizational skills in maintaining purchase orders and vendor files.
- Ability to work as a part of a team.
- Ability to work with pressure.
Pte Score
70
Attributes
- Ability to deal with a large number of invoices.
- Excellent knowledge of Reservation Management System (RMS)
- Excellent communication and negotiation skills.
- Outstanding knowledge and experience of excellent customer service.
- Positive attitude and ability to work under pressure in a mature way.
- Flexible and self- motivated to work in a multicultural environment.
- Ability to deal with purchasing operation in one of the leading hotels.
References
- Mohiuddin Hamid, Purchasing Officer, Marriott Hotel, Melbourne, +61 451 553 985, shk093nsu@gmail.com
- Ayub Dahani, Motel Manager, Village Family Motor Inn, Launceston, +61 478 914 121, ayoub.dahani
Timeline
Duty Manager
Hotel Grand Chancellor
07.2023 - Current
Operation & Reservation Manager
Village Family Motor Inn
01.2021 - 06.2023
Purchasing Clerk (Part time)
Melbourne Marriott Hotel
03.2019 - 01.2021
Junior Accountant
Afficher Australia Pty Ltd.
02.2018 - 03.2019
Diploma (Advanced) in Leadership Management -
ALTEC College
Professional Year Program -
Performance Education
Master of Professional Accounting -
Central Queensland University
Bachelor of Business Administration -
East West University
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