Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic
Shoaib Akmal

Shoaib Akmal

Sydney,Australia

Summary

Passionate hospitality leader with over 10 years of experience in luxury and upscale hotels. Skilled in stakeholder management, operations, and guest experience, I embody TFE Hotels’ values and seek to bring value-driven leadership to a Luxury Collection Hotel.

Overview

15
15
years of professional experience

Work History

Assistant Hotel Manager

Adina Apartment Hotel Surry Hills
Surry Hills, Australia
12.2023 - Current
  • Served as Interim GM for an 85-room apartment property, overseeing all operations, payroll, rostering, and finances.
  • Drove service excellence, VIP experiences, KPI performance, crisis management, Front Office and departmental operations, brand standards, revenue strategies, and team development.

Relief Assistant Hotel Manager (ACT/NSW Region)

TFE Hotels
11.2022 - 12.2023
  • Led operations across multiple TFE Hotels in NSW/ACT during GM and AHM absences.
  • Managed crises, guest relations, and compliance, while mentoring staff and driving revenue growth through rate optimisation, upselling, and guest engagement in luxury full-service hotels and apartment properties.

Senior Duty Manager

Adina & Vibe Waterfront Darwin & Travelodge Resort Darwin
Darwin, Australia
04.2019 - 11.2022
  • Led all hotel operations across Front Office, F&B, Housekeeping, Maintenance, and Conference, delivering flawless service and enhancing VIP guest experiences.

Duty Manager

Adina & Vibe Waterfront Darwin & Travelodge Resort Darwin
Darwin, Australia
08.2018 - 03.2019
  • Managed daily operations as Duty Manager in a 240-room full-service hotel, overseeing critical incidents, VIP guest recovery, and supporting Front Office, F&B, Reservations, Housekeeping, Maintenance, and Conference operations to deliver seamless service.

Relief Duty Manager & Night Manager

Adina & Vibe Waterfront Darwin, Gambaro The Boutique Hotel & Travelodge Resort Darwin
Darwin, Australia
08.2016 - 07.2018
  • Supervised night and relief operations across multiple properties, ensuring seamless guest experiences.
  • Managed critical incidents, VIP guest recovery, and escalations to maintain high satisfaction levels.
  • Led Front Office, F&B, Housekeeping, Maintenance, Reservations, and Conference teams efficiently, while supporting staff development and ensuring compliance with company policies, safety, and financial standards.

Duty Manager

Iris Business Hotel & Spa
Bangalore, India
01.2014 - 01.2016

Front Office Supervisor

ITC Gardenia, Luxury Collection Hotel
Bangalore, India
01.2014 - 12.2014

Front Office Supervisor

The Park
Bangalore, India
01.2014 - 12.2014

Hotel Operational Training

ITC Windsor
Bangalore, India
01.2013 - 01.2014

Industrial Training

Leela Palace Kempinski
Bangalore, India
01.2011 - 01.2012

Education

Bachelor of Hotel Management -

Bangalore University
Bangalore, India
01.2013

People Leadership Program -

Academe 2025
TFE Hotels

Management Leadership Program -

Academe 2020
TFE Hotels

Skills

  • Luxury guest experience and VIP handling
  • Team leadership
  • Problem solving
  • Strategic planning
  • Revenue management
  • Guest relations
  • Leadership development
  • Financial management
  • Crisis management
  • Guest recovery and complaint resolution
  • Event coordination
  • Policy compliance
  • Stakeholder relations

Accomplishments

  • Contributed to Adina Vibe Darwin achieving TripAdvisor #1 ranking.
  • Nominated multiple times (2020–2025) for Stronger Together Regional Awards.
  • Recognised as GO MAD Champion and for excellence in guest recovery leadership.
  • Achieved 100% IFH Mystery Shopping Audit result.
  • Awarded Entrepreneur of Tomorrow (Welcome Awards, ITC Windsor).

References

References available upon request.

Timeline

Assistant Hotel Manager

Adina Apartment Hotel Surry Hills
12.2023 - Current

Relief Assistant Hotel Manager (ACT/NSW Region)

TFE Hotels
11.2022 - 12.2023

Senior Duty Manager

Adina & Vibe Waterfront Darwin & Travelodge Resort Darwin
04.2019 - 11.2022

Duty Manager

Adina & Vibe Waterfront Darwin & Travelodge Resort Darwin
08.2018 - 03.2019

Relief Duty Manager & Night Manager

Adina & Vibe Waterfront Darwin, Gambaro The Boutique Hotel & Travelodge Resort Darwin
08.2016 - 07.2018

Duty Manager

Iris Business Hotel & Spa
01.2014 - 01.2016

Front Office Supervisor

ITC Gardenia, Luxury Collection Hotel
01.2014 - 12.2014

Front Office Supervisor

The Park
01.2014 - 12.2014

Hotel Operational Training

ITC Windsor
01.2013 - 01.2014

Industrial Training

Leela Palace Kempinski
01.2011 - 01.2012

Bachelor of Hotel Management -

Bangalore University

People Leadership Program -

Academe 2025

Management Leadership Program -

Academe 2020

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Shoaib Akmal