Shoaib Akmal
Sydney,Australia
Summary
Passionate hospitality leader with over 10 years of experience in luxury and upscale hotels. Skilled in stakeholder management, operations, and guest experience, I embody TFE Hotels’ values and seek to bring value-driven leadership to a Luxury Collection Hotel.
Overview
15
15
years of professional experience
Work History
Assistant Hotel Manager
Adina Apartment Hotel Surry Hills
Surry Hills, Australia
12.2023 - Current
- Served as Interim GM for an 85-room apartment property, overseeing all operations, payroll, rostering, and finances.
- Drove service excellence, VIP experiences, KPI performance, crisis management, Front Office and departmental operations, brand standards, revenue strategies, and team development.
Relief Assistant Hotel Manager (ACT/NSW Region)
TFE Hotels
11.2022 - 12.2023
- Led operations across multiple TFE Hotels in NSW/ACT during GM and AHM absences.
- Managed crises, guest relations, and compliance, while mentoring staff and driving revenue growth through rate optimisation, upselling, and guest engagement in luxury full-service hotels and apartment properties.
Senior Duty Manager
Adina & Vibe Waterfront Darwin & Travelodge Resort Darwin
Darwin, Australia
04.2019 - 11.2022
- Led all hotel operations across Front Office, F&B, Housekeeping, Maintenance, and Conference, delivering flawless service and enhancing VIP guest experiences.
Duty Manager
Adina & Vibe Waterfront Darwin & Travelodge Resort Darwin
Darwin, Australia
08.2018 - 03.2019
- Managed daily operations as Duty Manager in a 240-room full-service hotel, overseeing critical incidents, VIP guest recovery, and supporting Front Office, F&B, Reservations, Housekeeping, Maintenance, and Conference operations to deliver seamless service.
Relief Duty Manager & Night Manager
Adina & Vibe Waterfront Darwin, Gambaro The Boutique Hotel & Travelodge Resort Darwin
Darwin, Australia
08.2016 - 07.2018
- Supervised night and relief operations across multiple properties, ensuring seamless guest experiences.
- Managed critical incidents, VIP guest recovery, and escalations to maintain high satisfaction levels.
- Led Front Office, F&B, Housekeeping, Maintenance, Reservations, and Conference teams efficiently, while supporting staff development and ensuring compliance with company policies, safety, and financial standards.
Duty Manager
Iris Business Hotel & Spa
Bangalore, India
01.2014 - 01.2016
Front Office Supervisor
ITC Gardenia, Luxury Collection Hotel
Bangalore, India
01.2014 - 12.2014
Front Office Supervisor
The Park
Bangalore, India
01.2014 - 12.2014
Hotel Operational Training
ITC Windsor
Bangalore, India
01.2013 - 01.2014
Industrial Training
Leela Palace Kempinski
Bangalore, India
01.2011 - 01.2012
Education
Bachelor of Hotel Management -
Bangalore University
Bangalore, India01.2013
People Leadership Program -
Academe 2025
TFE HotelsManagement Leadership Program -
Academe 2020
TFE HotelsSkills
- Luxury guest experience and VIP handling
- Team leadership
- Problem solving
- Strategic planning
- Revenue management
- Guest relations
- Leadership development
- Financial management
- Crisis management
- Guest recovery and complaint resolution
- Event coordination
- Policy compliance
- Stakeholder relations
Accomplishments
- Contributed to Adina Vibe Darwin achieving TripAdvisor #1 ranking.
- Nominated multiple times (2020–2025) for Stronger Together Regional Awards.
- Recognised as GO MAD Champion and for excellence in guest recovery leadership.
- Achieved 100% IFH Mystery Shopping Audit result.
- Awarded Entrepreneur of Tomorrow (Welcome Awards, ITC Windsor).
References
References available upon request.
Timeline
Assistant Hotel Manager
Adina Apartment Hotel Surry Hills
12.2023 - Current
Relief Assistant Hotel Manager (ACT/NSW Region)
TFE Hotels
11.2022 - 12.2023
Senior Duty Manager
Adina & Vibe Waterfront Darwin & Travelodge Resort Darwin
04.2019 - 11.2022
Duty Manager
Adina & Vibe Waterfront Darwin & Travelodge Resort Darwin
08.2018 - 03.2019
Relief Duty Manager & Night Manager
Adina & Vibe Waterfront Darwin, Gambaro The Boutique Hotel & Travelodge Resort Darwin
08.2016 - 07.2018
Duty Manager
Iris Business Hotel & Spa
01.2014 - 01.2016
Front Office Supervisor
ITC Gardenia, Luxury Collection Hotel
01.2014 - 12.2014
Front Office Supervisor
The Park
01.2014 - 12.2014
Hotel Operational Training
ITC Windsor
01.2013 - 01.2014
Industrial Training
Leela Palace Kempinski
01.2011 - 01.2012
Bachelor of Hotel Management -
Bangalore University
People Leadership Program -
Academe 2025
Management Leadership Program -
Academe 2020