Shoaib Samdani
Brisbane,QLD
Summary
Recent civil engineering graduate currently in Australia on a business visa, with a strong foundation in customer service and sales, acquired through hands-on experience as a sales representative and Front of House Supervisor at Green Peak Resort. My engineering education has equipped me with technical expertise, while my work experience has enhanced my communication skills, task management capabilities, and ability to deliver results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Sales Representative
Green Peak Resorts
Bandarban, Bangladesh
08.2022 - 06.2024
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Negotiated pricing contracts with customers to maximize profits.
- Negotiated deals and handled complaints or objections.
Front of House Supervisor
Green Peak Resorts
Bandarban, Bangladesh
04.2020 - 06.2021
- Monitored and reviewed daily operations, such as seating arrangements, sanitation standards, and inventory levels.
- Provided feedback to employees regarding performance and customer satisfaction.
- Created detailed reports on sales data, labor costs, food costs, and other operational metrics.
- Maintained accurate records of employee attendance, overtime hours worked, vacation days taken.
- Planned special events, promotions, or discounts to increase sales volume.
Education
Bachelor of Science - Civil And Environmental Engineering
Islamic University of Technology
Gazipur, Bangladesh07-2024
Higher School Certificate -
Notre Dame College
Dhaka, Bangladesh05-2019
Secondary School Certificate -
St. Joseph Higher Secondary School
Dhaka, Bangladesh06-2017
Skills
- Process Improvement
- Account Servicing
- Customer Needs Assessment
- Sales closing
- Business Development
- Sales Development
Timeline
Sales Representative
Green Peak Resorts
08.2022 - 06.2024
Front of House Supervisor
Green Peak Resorts
04.2020 - 06.2021
Bachelor of Science - Civil And Environmental Engineering
Islamic University of Technology
Higher School Certificate -
Notre Dame College
Secondary School Certificate -
St. Joseph Higher Secondary School
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