SHOAIB SYED GULAM
23 Edmondstone Street, West End
Summary
Highly motivated and detail-oriented professional with a Bachelor’s degree in Commerce (Computer Applications) and hands-on experience as a Senior eSupport Officer and Cashier. Skilled in customer service, known for excellent problem-solving skills, strong communication abilities, and a commitment to delivering high-quality results. Seeking to leverage my expertise and dedication to contribute effectively to organizational growth.
Overview
2
2
years of professional experience
Work History
Cashier
Night Valley Convenience Store
02.2025 - Current
- Greeting customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
Senior ESupport Officer
Intouchcx India Private Limited (Walmart Process)
09.2023 - 07.2024
- Played a pivotal role in maintaining an open and transparent communication culture within the support team, fostering collaboration, trust, and mutual respect among colleagues.
- Boosted client retention rates by proactively identifying potential concerns and implementing preemptive measures to address them effectively.
- Improved customer satisfaction by addressing and resolving complex support issues promptly and professionally.
- Managed escalated cases efficiently by coordinating with relevant departments to ensure timely issue resolution for high-value clients.
Education
Master of Data Science - Pursuing
Queensland University of Technology
Brisbane, QLD12.2026
B.Com (Computer Application) - Business
Osmania University
India11.2021
Skills
- Customer Support & Client Relationship Management
- Troubleshooting Technical Issues
- Chat Support Handling
- CRM Software
- Problem-Solving and Analytical Thinking
- Communication and Interpersonal Skills
- POS (Point of Sale) System Management
- Inventory Management and Stock Updates
- Time Management and Multitasking
- Handling Returns and Exchanges
- Maintaining Daily Cash Register Reports
Timeline
Cashier
Night Valley Convenience Store
02.2025 - Current
Senior ESupport Officer
Intouchcx India Private Limited (Walmart Process)
09.2023 - 07.2024
Master of Data Science - Pursuing
Queensland University of Technology
B.Com (Computer Application) - Business
Osmania University
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