SHOAIB SYED GULAM
Brisbane,QLD
Summary
Dedicated retail professional with strong customer support and problem-solving skills. Experienced in inventory management and team collaboration, focused on enhancing customer satisfaction and streamlining operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Night Valley Indian Grocery and Convenience store
BRISBANE, QUEENSLAND
02.2025 - Current
- Maintained organized inventory and restocked shelves as needed.
- Operated cash register and processed customer transactions efficiently.
- Assisted customers in locating products and provided product information.
- Handled customer inquiries and resolved complaints with professionalism.
- Ensured cleanliness and organization of store displays and aisles.
- Collaborated with team members to enhance customer shopping experience.
- Monitored stock levels and reported shortages to management promptly.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
SENIOR ESUPPORT OFFICER
INTOUCHCX INDIA PVT LTD
HYDERBAD, TELANGANA STATE
09.2023 - 07.2024
- Resolved customer inquiries through effective communication and problem-solving skills.
- Collaborated with cross-functional teams to streamline support processes and improve efficiency.
- Trained new team members on company policies and best practices for customer support.
- Responded promptly to customer inquiries regarding product features or functionality.
Education
Bachelor of Commerce (Computer Applications) - Business And Computer Applications
OSMANIA UNIVERSITY
Hyderabad11-2023
Masters in Information Systems (Business Analytics) - Management Information Systems
HOLMES INSTITUTE
Brisbane, QLDSkills
- Customer support
- Inventory management
- Effective communication
- Attention to detail
- Cash handling
- POS system operation
- Retail store operations
- Excellent typing skills
- Conflict resolution
- Time management
Accomplishments
- Achieved 60% of scholarship in graduation based on previous academic scores
- Three times winner in Kabaddi outdoor sports game for leading the team in my graduation.
- Awarded with medal on graduation day for scoring 81%
5
Affiliations
- GYM
- KABADDI
Certification
- Awarded with medal and certification on completion of my graduation with excellent academic scores.
Languages
English
Full Professional
Urdu
Full Professional
Hindi
Professional
Telugu
Professional
Timeline
Retail Sales Associate
Night Valley Indian Grocery and Convenience store
02.2025 - Current
SENIOR ESUPPORT OFFICER
INTOUCHCX INDIA PVT LTD
09.2023 - 07.2024
Bachelor of Commerce (Computer Applications) - Business And Computer Applications
OSMANIA UNIVERSITY
Masters in Information Systems (Business Analytics) - Management Information Systems
HOLMES INSTITUTE