Seema Mazhar
Manor,VIC
Summary
Highly experienced Banking professional offering over 7 years of experience in the banking and finance sector.
My experience has been gained across many areas of the industry including:
-Banking
-Retention
-Sales
-Dealing with high risk clients
-Home Lending
-Data analysis
Proven to understand customer requirements and translate into actionable sales or retention project plans
Hardworking and passionate job seeker with strong communications and rapport building skills.
Ready to help team achieve company goals.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Customer Relationship Consultant
BOQ
06.2021 - 08.2022
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Retained over 90 million new lending and brought in 25 million of new lending leads for the year
- Frequently awarded as star of the month and recognized by the CEO for the contributions
- Initiated new lending conversation alongside retaining and submitted highest number of new lending growth leads to the bank.
- Identified changing customer needs and adapted service strategies to meet them.
- Evaluated current customer retention strategies and recommended improvements.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Built constructive customer relationships to improve loyalty and recommendations.
Home Loan Solutions Consultant
ME BANK
09.2018 - 06.2021
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Pre qualified home buyers using credit assessment tool
- Assisted customers with completing loan applications and other paperwork.
- Explained very technical financial information to applicants in easy to understand language.
- Generated leads for mobile bankers and BDMS
Lending Consultant
Me Bank
11.2017 - 02.2018
- Assisting clients with their home loan enquiries/issues
- Managed over 250 customer calls per day.' or, "Increased lending target by 50%".
- Handled client's interest, redraw and general home loan queries with strong communication and relationship building skills
- Pre qualified leads for home buys using credit assessment tools
- Provided high level customer service to clients for all there home loan needs
- Resolved tech issues in their home loan accounts
Media Sales Consultant
Sensis Yellow Pages
11.2014 - 01.2017
- Helped customers in determining design and layout of sold and spec ads.
- 'Managed over 400 outbound customer calls per day.' or, "Increased sales by 60%"
- Upsell advertising packages to existing clients
- Created and presented media and advertising packages to prospective customers.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Developed strong relationships with advertisers and negotiated pricing following established procedures.
Education
Masters Program in Business Analysis -
Edureka India
Hyderabad, India08.2022
Certificate IV - BOOKKEEPING
NMIT
MELBOURNE11.2011
Skills
- Client retention
- Banking sales
- Customer service
- Home loan servicing
- Account management
- Complaint resolution
- Sales expertise
Reference
References provided on request
Timeline
Customer Relationship Consultant
BOQ
06.2021 - 08.2022
Home Loan Solutions Consultant
ME BANK
09.2018 - 06.2021
Lending Consultant
Me Bank
11.2017 - 02.2018
Media Sales Consultant
Sensis Yellow Pages
11.2014 - 01.2017
Masters Program in Business Analysis -
Edureka India
Certificate IV - BOOKKEEPING
NMIT
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