Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Roles
Work Authorization
Timeline
Generic

Shobana Ravi Chandran

Melbourne,Australia

Summary

11+ years of overall IT experience with 6 years of experience in Salesforce.com CRM technologies.Responsible for coordinating clients and stakeholders for project playback session, effectively communicating technical concepts to non-technical audiences.Analyze and document business requirements, user stories, and client needs to develop Salesforce solutions aligned with current and future business goals.In depth experience in implementing & supporting solutions using Campaign management, Order management, Lead management, Account management, Opportunity management, Case management, support process and forecasting for major clients. Hands on experience in Salesforce - Service cloud, Sales cloud, Experience cloud in setup & configuration, customization & Administration, Data Migration & Deployment of applications to Force.com.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Salesforce Lead Consultant

Capgemini
03.2022 - Current
  • Company Overview: Client – Toyota Motor Corporation Australia
  • Collaborated with Business stakeholders to understand automate the creation of vehicle and customer account records without manual intervene from BAU team,document them in user stories, and propose functional designs for Salesforce implementations.
  • Worked directly with clients to ensure functional and business requirements were accurately captured and translated into technical specifications.
  • Led workshops to gather requirements, prioritize features, and define solutions using a structured methodology, ensuring alignment with business objectives.
  • Provided ongoing support for the deployment of Salesforce solutions, ensuring smooth transitions to testing and production environments.
  • Assisted in building internal knowledge repositories and contributed to best practice development for the Salesforce community.
  • Prioritizing backlog task in PI planning and working closely with cross-functional team & product owners.
  • Key achievements include:
  • Reduced vehicle and account creation time by 95%.
  • Lowered operational costs associated with manual data entry by 95%.
  • Improved data accuracy and consistency, enhancing overall business efficiency.

Business Analyst

Wipro Technologies
07.2021 - 03.2022
  • Company Overview: Client – ANZ Bank, Employee Experience
  • Developed JIRA Scrum board, Sprint plan & Capacity plan and conducted daily stand-ups involving team members from various ANZ teams – JRNI, MS-Exchange online and Azure teams
  • Completed Risk assessments & raised changes orders for complex PROD and Non-PROD implementations and worked with ANZ Green & Red teams to review the change and approvals
  • Successfully completed updates to the Project artefacts – Service Support document (SSD), Solution intent required for Project hand-over
  • Successfully conducted implementation run-sheet walkthrough with Technical & Business teams, developed change communication plans

Slack System Administrator

Wipro Technologies
07.2021 - 03.2022
  • Company Overview: Client – ANZ Bank, Employee Experience
  • Manage end-to-end application maintenance including administration, Incident, change and patch management and monitoring
  • Roll-out new features by coordinating with vendors, conduct testing on ANZ devices
  • Onboard ANZ users to Slack community by provisioning appropriate permissions
  • Perform system improvement activities enhancing employee experience

Salesforce Administrator/Developer

Wilson & Bradley
03.2019 - 07.2019
  • Company Overview: Wilson and Bradley, a kitchen cabinetry supplier has salesforce service cloud as a platform
  • Translate business processes and requirements into technical requirements and project plans
  • Attends meetings with sales, finance, and BDM teams & documents user requirements, and assists with change management for product enhancements
  • Manage dashboards, reports, forms, templates, page layouts, workflows, and approvals; create and maintain custom objects, object relationships, standard and custom fields
  • Wilson and Bradley, a kitchen cabinetry supplier has salesforce service cloud as a platform

Salesforce Administrator/Developer (Volunteer)

St Kilda Mums
Melbourne
03.2018 - 02.2019
  • Company Overview: St kilda mums
  • Conduct workshops with the stakeholders and drive sessions to gather and prioritize requirements, provide data points with benefits to business teams to make appropriate decisions on the requirements

Software Engineer

Fidelity Investments
02.2011 - 02.2016
  • Company Overview: Fidelity Investments
  • VSAM Record level sharing (RLS) conversion for Mutual Fund orders
  • The primary objective of this project is to access and run the same VSAM files in multiple CICS, concurrently by converting the VSAM files to RLS which improves the system performance and cost (MIPS reduction)

Education

Bachelor of Engineering - Computer Science

M.AM College of Engineering
06.2010

Cert IV - Cyber Security

Holmesglen Institute of TAFE
Melbourne, VIC

Skills

Salesforce Expertise: Salesforce Service cloud, Sales cloud, Experience cloud, Apex and visual force

Technologies: SOQL, SOSL, JavaScript, HTML, CSS, REST/SOAP APIs

Tools: GIT HUB, Bit bucket, Copado, JIRA, confluence, Service Now

Database: DB2, SOQL and SOSL

Websites

Certification

  • Salesforce administration
  • Salesforce developer

References

References are available on request.

Roles

  • Salesforce Lead consultant
  • Salesforce Administrator
  • Scrum Master

Work Authorization

Citizen of Australia

Timeline

Salesforce Lead Consultant

Capgemini
03.2022 - Current

Business Analyst

Wipro Technologies
07.2021 - 03.2022

Slack System Administrator

Wipro Technologies
07.2021 - 03.2022

Salesforce Administrator/Developer

Wilson & Bradley
03.2019 - 07.2019

Salesforce Administrator/Developer (Volunteer)

St Kilda Mums
03.2018 - 02.2019

Software Engineer

Fidelity Investments
02.2011 - 02.2016

Bachelor of Engineering - Computer Science

M.AM College of Engineering

Cert IV - Cyber Security

Holmesglen Institute of TAFE

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Shobana Ravi Chandran