Shobhana Paridhi
Health Administrator
Melbourne
Summary
Proven track record in enhancing workflow efficiency and patient data accuracy at Telecare Corporation, showcasing meticulous attention to detail and strong time management skills. Leveraged expertise in warehouse safety and customer service to exceed employer expectations, achieving significant improvements in operational productivity without compromising quality or confidentiality. Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality. Methodical Medical Administrator provides administrative and clerical support to medical staff. Proven record of accurately organizing, filing and retrieving patient information. Experienced in coding medical records and entering data into patient databases.
Overview
6
6
years of professional experience
1
1
Certification
4
4
Languages
Work History
Warehouse Assistant
Lovisa
12.2020 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
Medical Receptionist
Telecare Corporation
11.2023 - 07.2024
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Supported medical staff by providing organized and accurate medical records.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Responded to patient inquiries to provide information and details of medical records.
- Streamlined medical record retrieval by implementing efficient filing system.
- Contributed to development of new policies and procedures related to health information management, ensuring compliance with industry standards and regulations.
- Improved workflow efficiency within department by proactively addressing issues related to organization and storage of physical files.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
- Enhanced interdepartmental communication by serving as liaison between medical staff members and health information management department.
- Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
- Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
Personal Care Assistant
Prompt Care
12.2020 - 07.2021
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduced risk of injury for both parties.
Intern
DeakinTalent FreelancingHub (Lyndoch Living)
11.2020 - 12.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to positive team environment by collaborating with fellow interns on group projects and presentations.
Receptionist Administrator
Global Vision Opticals
07.2018 - 01.2019
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Scheduled initial and return appointments for meeting with clients, adhering to internal policies while accommodating individual customer needs.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
Education
Digital Health Security Awareness - Digital Health
Australian Digital Health Agency
Melbourne, VIC 04.2001 -
Business Administration And Management
Deakin University
Burwood, VIC 04.2001 -
Skills
Scheduling appointments
Customer Service
Medical terminology understanding
Patient confidentiality
Data Entry
Medical Records Management
Medical office administration
EMR / EHR
Microsoft Excel
Excellent Communication
Appointment Scheduling
Records Accuracy
Certification
Certificate 3 in Individual Support
Timeline
Medical Receptionist
Telecare Corporation
11.2023 - 07.2024
Warehouse Assistant
Lovisa
12.2020 - Current
Personal Care Assistant
Prompt Care
12.2020 - 07.2021
Intern
DeakinTalent FreelancingHub (Lyndoch Living)
11.2020 - 12.2020
Certificate 3 in Individual Support
01-2020
Receptionist Administrator
Global Vision Opticals
07.2018 - 01.2019
Digital Health Security Awareness - Digital Health
Australian Digital Health Agency
04.2001 -
Business Administration And Management
Deakin University
04.2001 -
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