Shobi Bala
Darwin,NT
Summary
To make a sound position in corporate world and work enthusiastically in team to achieve goal of the organization with devotion and hard work, and to succeed in an environment of growth and excellence and earn a job which provides job Satisfaction and self-development and help achieve organization goals. I am seeking a challenging new opportunity where skills and experience would be well utilized. I am quick to adapt to changing scenarios with excellent time management skills and the ability to undertake multiple tasks concurrently effectively managing teams under pressure and exceeding set targets. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Conference and Events Coordinator
Commercial Team - Northern Territory Cluster
06.2022 - Current
- Identify the client's requirements and expectations for each event
- Liaise with vendors, exhibitors, and stakeholders during the event planning process to ensure everything is in order
- Planning event with attention to financial and time constraints
- Negotiate with vendors for most favourable terms
- Manage all operations team planning in event set-up, tear down, and follow-up processes
- Maintain event budgets
- Conduct final inspections on the day of the event to ensure everything adheres to the client's standards
- Assess an event's overall success and submit findings
- Evaluate event's success and submit reports.
Administrative Assistant (Online)
International Student Consultation Pty Ltd.
08.2019 - Current
- Being a good communicator with the ability to work with teams and manage crisis
- Creating and updating electronic records for new referrals
- Assisting with reporting as required
- Student admission processing.
- Created and maintained databases to track and record customer data.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Front Office Supervisor
Double Tree by Hilton Darwin
11.2021 - 06.2022
- Provide outstanding services and ensure customer satisfaction
- Address customer concerns and complaints promptly and professionally
- Respond to customer needs and requests in a timely manner
- Answer phone switchboards and transfer calls and take messages
- Manage incoming and outgoing mails and faxes
- Post charges to customers and handle card and cash transactions
- Plan and assign workloads for front office associates
- Supervise associates in their assigned job duties
- Prepare operational and financial records for Manager to review
- Identify resource requirements and manage resource allocations to ensure complete coverage and continuous availability
- Assist in hiring and training associates in front office duties
- Evaluate the performance of associates and provide appropriate feedback
- Ensure associates follow company policies and operational procedures
- Schedule regular meetings to discuss issues and updates
- Educate associates on safety, emergency, and security procedures.
Food & Beverage Supervisor
Double Tree by Hilton Darwin
01.2021 - 11.2021
- Leading from the front, ensuring the team understands what exceptional looks like every day
- Up-skilling and developing each team member specifically around premium product knowledge and service standards
- Accountability for day-to-day operations and business performance
- Ensuring each and every guest is given exceptional customer service
- Finding growth opportunities, activation, and delivery
- Effective stock management, quality improvement, and reporting.
Front of House Manager - Lizards Restaurant
The Shredded Chef - Janes Hospitality Group
06.2020 - 12.2020
- Leading from the front, ensuring the team understands what exceptional looks like every day
- Up-skilling and developing each team member specifically around premium product knowledge and service standards
- Accountability for day-to-day operations and business performance
- Ensuring each and every guest is given exceptional customer service
- Finding growth opportunities, activation, and delivery
- Effective stock management, quality improvement, and reporting.
Food and Beverage Attendant
Double Tree by Hilton
11.2018 - 06.2020
- Team leadership - shift handling
- Being a good communicator with the ability to work with teams and manage crisis
- Numeracy skills - Cash handling
- Time management, resilience, results-oriented, and the ability to work under pressure
- Integrity and customer awareness.
INTERN - Family Enterprises Advisory
Deloitte Private
06.2018 - 01.2019
- Being a good communicator with the ability to work with teams and manage crisis
- Work ethics, think critically, synthesize and apply theoretical technical accounting knowledge in decision making
- Time management, resilience, results-oriented, and the ability to work under pressure
- Integrity and confidentiality.
Food and Beverage Attendant
Cove Restaurant
06.2018 - 01.2019
- Being a good communicator with the ability to work with teams and manage crisis
- Numeracy skills - Cash handling
- Time management, resilience, results-oriented, and the ability to work under pressure
- Integrity and customer awareness.
Food and Beverage Attendant
CHAR BAR PTY LTD - THE MEAT HOUSE RESTAURANT
03.2017 - 05.2018
- Being a good communicator with the ability to work with teams and manage crisis
- Numeracy skills - Cash handling
- Time management, resilience, results-oriented, and the ability to work under pressure
- Integrity and customer awareness.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
Education
Masters of Business Administration Professional Practice - Business Administration
Charles Darwin University
Darwin, Australia10.2019
Bachelor of Business - Major in Marketing and International Business - Marketing & International Marketing
Edith Cowan University
Perth, Australia09.2016
Advanced Diploma - Major in Marketing and International Business -
Australian College of Business and Technology
Colombo, Sri LankaDiploma of Business -
Australian College of Business and Technology
Colombo, Sri LankaCERT. IV BUSINESS FOUNDATION -
Australian College of Business and Technology
Colombo, Sri LankaSkills
- Analyse critically, reflect on and synthesise complex information, problems, concepts and theories
- Think innovatively and present new ideas or ways of approaching a task
- Research and apply established theories to a body of knowledge or practice
- Interpret and transmit knowledge, skills and ideas to specialist and non-specialist audiences
- Analyse and evaluate information to complete a range of activities
- Analyse, generate and transmit solutions to unpredictable and sometimes complex problems
- Transmit knowledge, skills and ideas to others
- Public Speaking
- Analytical Thinking
- Organization and Time Management
- Written Communication
- Multitasking Abilities
Trainings Workshops
- Completed The Online Marketing Fundamental qualification - Google Digital Garage on the 15th of November,2017.
- Certified as a Provider of Responsible Service of Alcohol on the 08th of April, 2017.
References
Upon Request
Timeline
Conference and Events Coordinator
Commercial Team - Northern Territory Cluster
06.2022 - Current
Front Office Supervisor
Double Tree by Hilton Darwin
11.2021 - 06.2022
Food & Beverage Supervisor
Double Tree by Hilton Darwin
01.2021 - 11.2021
Front of House Manager - Lizards Restaurant
The Shredded Chef - Janes Hospitality Group
06.2020 - 12.2020
Administrative Assistant (Online)
International Student Consultation Pty Ltd.
08.2019 - Current
Food and Beverage Attendant
Double Tree by Hilton
11.2018 - 06.2020
INTERN - Family Enterprises Advisory
Deloitte Private
06.2018 - 01.2019
Food and Beverage Attendant
Cove Restaurant
06.2018 - 01.2019
Food and Beverage Attendant
CHAR BAR PTY LTD - THE MEAT HOUSE RESTAURANT
03.2017 - 05.2018
Masters of Business Administration Professional Practice - Business Administration
Charles Darwin University
Bachelor of Business - Major in Marketing and International Business - Marketing & International Marketing
Edith Cowan University
Advanced Diploma - Major in Marketing and International Business -
Australian College of Business and Technology
Diploma of Business -
Australian College of Business and Technology
CERT. IV BUSINESS FOUNDATION -
Australian College of Business and Technology
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