Shogo Sato
Cremorne,New South Wales
Summary
Highly experienced and dedicated hall assistant manager with almost 4 years in the hospitality industry. Known for delivering exceptional customer service and creating new repeaters through developing strong bonds with customers. More than capable of adapting to fast-paced environments while ensuring guest satisfaction. Proven ability to manage multiple workers simultaneously, train new staff and optimize operations / resources to increase efficiency. Excellent communication, problem solving and leadership skills with a passion for creating memorable dining experiences.
Overview
4
4
years of professional experience
Work History
Assistant Hall Manager
Izakaya Samurai Neutral Bay
10.2021 - Current
- Coordinating up to 4 hall staff while simultaneously caring for around 40 customers
- Attending new customers and managing over 25 reservations to maximise store profits
- Consistently creating new repeat customers every shift
- Train and mentored over 30 new waitstaff
Dish-up / Bar
- Managing and sorting up to 60 takeaway / dine-in orders
- Control checking every dish to be presentable for the customer before being served
- Effectively communicating with kitchen staff to ensure special request / allergy orders are delivered to customers
- Ensuring alcohol drinks are to be served with the RSA guidelines
Takeaway
- Efficiently placing takeaway orders through 8 outlets at the same time
- Always checking each order for no mistakes
Front Staff (Hall)
McDoanlds
02.2021 - 12.2021
- Providing efficient and friendly service in a highly busy environment
- Handling cash and credit transactions accurately
- Often multitasking multiple operations
- Working together and communicating with over 15 staff members
Education
High School Diploma -
Mosman High School
Mosman, NSW09-2023
High School Diploma -
Shimosato High School
Higashikurume, Tokyo04-2021
Skills
- Menu knowledge / memorization
- Cash handling
- POS systems
- Order taking
- Customer service focus
- Strong multitasking
- Communication
- Team work
- Guest relations
- Sales Techniques
Relevant Skills
- Fluently speaking English / Japanese and being able to use 敬語 and ビジネス語
- Expert in multitasking effectively, managing multiple tables, staff members and customer requests in a fast-paced environment.
- Excellent memory of customer names / interactions to make them feel more welcome the next time they come
- Skilled in up-selling menu items and beverages, to maximise sales / revenue
- Strong communication skills to precisely coordinate with kitchen staff and establish friendly customer interactions
- Efficient in time management, preventing delays in providing tables and ensuring smooth restaurant operations during peak hours
Timeline
Assistant Hall Manager
Izakaya Samurai Neutral Bay
10.2021 - Current
Front Staff (Hall)
McDoanlds
02.2021 - 12.2021
High School Diploma -
Mosman High School
High School Diploma -
Shimosato High School
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