Shojan Prasad Gurung
2/99 Wallace Street Chermside, Brisbane,QLD
Summary
Motivated barista leveraging team skills to build customer-driven sales experience. Takes initiative to create menu items for specifications, always delivering service with enthusiasm. Excellent problem-solving skills to work within busy and constantly changing environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Queensland Cruising Hatch Club
Brisbane , Queensland
2023.02 - 2024.01
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Served alcoholic beverages responsibly following state laws and local ordinances.
LEAD BARISTA
HIMALAYAN JAVA COFFEE P.VT. L.T.D
POKHARA , NEPAL
2020.12 - 2023.02
- Support the manager in running an efficient, professional, and profitable operation all following all company standards.
- Prepare and serve specialty coffee drinks and teas, and upselling recommend pastries and cookies to match the beverage order.
- Manage inventories by replenishing coffee bean supply, stocking coffee brewing equipment and ensuring sufficient supplies.
- Develop and implement training and development programs for staff as well as promote a positive working environment.
- Prepared and served hot or cold beverages.
- Demonstrated techniques on using multiple beverage machines with new team members.
BARISTA/CASHIER
HIMALAYAN JAVA COFFEE P.VT. L.T.D
POKHARA , NEPAL
2020.12 - 2023.02
- Prepared and served hot or cold beverages, including teas and espresso-based drinks, pour-over, moka pot, single brew, as well as cold brew coffee preparation methods.
- Took customer orders and conveyed them to other employees for preparation; assisted the crew during high volume orders.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Ordered and received supplies to restock beverage items.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Utilized POS system to receive and process customer payments.
- Weighed, ground and packed coffee beans for customer purchase.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
Education
High School Diploma -
Global Collegiate School
Pokhara, Nepal12.2015
Skills
- Stocking Supplies and Retail Products
- Coffee and Tea Preparation
- Cash Handling
- Opening and Closing Procedures
- Problem Solving
- Adaptable and Flexible
- Food Serving and Preparation
- Coffee Machine Demonstrations
- Customer Service
- Payment Processing
- Decision Making
- Safe Food Handling Practices
- Active Listening
- Team Leadership
- Resolving Complaints
- Beverage Preparation
Certification
- Certified Barista, Himalayan Java Coffee P.VT. L.T.D - 2020
References
References available upon request.
Timeline
Barista
Queensland Cruising Hatch Club
2023.02 - 2024.01
LEAD BARISTA
HIMALAYAN JAVA COFFEE P.VT. L.T.D
2020.12 - 2023.02
BARISTA/CASHIER
HIMALAYAN JAVA COFFEE P.VT. L.T.D
2020.12 - 2023.02
High School Diploma -
Global Collegiate School
- Certified Barista, Himalayan Java Coffee P.VT. L.T.D - 2020
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