Shokoofeh Heidari
Carlingford,New South Wales
Summary
Friendly and reliable Job Title offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Reliable Job Title offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in Type areas and flexible with changing business needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Trustworthy and dedicated Job Title with Number years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
2
2
years of professional experience
Work History
Cashier
Carlingford Fruit World
Carlingford, NSW
08.2022 - Current
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Operated cash register to record transactions accurately and efficiently.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with returns, refunds and resolving transaction issues.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Answered questions about store policies and addressed customer concerns.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Set up new sales displays each week with fresh merchandise.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed refunds and exchanges in accordance with company policy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
Skills
- Staff Mentoring
- Loyalty Program Promotion
- Order Taking
- Point of Sale proficiency
- Fraud Prevention Awareness
- Social Perception
- Cash handling and management
- Honest and Dependable
- Customer Assistance
- Cash Register Operations
- Adaptable and Flexible
- Inventory Control
- Merchandise Packaging
- POS system operations
- Cash Handling
- Cash Drawer Balancing
- Payment Processing
- Issue Resolution
- Relationship Building
- Customer Service
- Pricing and Markdowns
- Cash register systems
- Work Task Prioritization
- Loss Prevention
- Patience and Empathy
- Cash Management
- Price Verification
- Promotions and Discounts Understanding
- Customer Relations
- Regulatory Compliance
- Analytical Thinking
- Product Knowledge
- Employee Training
- Reliability and punctuality
- Security Monitoring
- Cleaning and sanitizing
- Return and Exchange Processing
- Written and verbal communication
- Basic Mathematics
- Coin and Currency Counting
- Proficient in Software
Languages
Persian
Native or Bilingual
Timeline
Cashier
Carlingford Fruit World
08.2022 - Current